Sandra Rojas
Naples
Summary
Hardworking Janitorial Cleaner with relevant experience in commercial and residential cleaning. Skilled at maintaining clean, sanitary, and orderly environments. Strengths include efficient use of cleaning tools and chemicals, safety procedures adherence, and time management. Previous work has resulted in consistently high customer satisfaction and repeat business due to focus on quality service delivery.
Efficient Shipping and Receiving Clerk known for high productivity and ability to complete tasks swiftly. Skilled in inventory management, logistics coordination, and data entry, ensuring smooth operations in fast-paced environments. Strong organizational, time management, and problem-solving skills enable excellence in managing shipments accurately and on schedule.
Overview
6
6
years of professional experience
Work History
Janitorial Cleaner
360 Clean
Naples
01.2022 - 01.2025
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Read and followed company, customer and safety rules, policies and procedures.
- Replenished supplies such as soap and paper towels in bathrooms.
- Disinfected surfaces and restrooms to ensure a hygienic workspace.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Sorted and disposed of trash properly to promote cleanliness.
- Reported maintenance issues to supervisors for prompt resolution.
- Organized cleaning carts with necessary tools and supplies for efficiency.
Package Handler
UPS
Naples
10.2020 - 01.2021
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
- Arranged items on pallets according to size and weight.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Shipping Associate
UPS
Louisville
04.2019 - 01.2020
- Staged final products for shipment.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
House Cleaner
Cleaning Authority
Naples
08.2018 - 12.2018
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Cleaned homes following specific and detailed protocols and requests.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Sandwich Artist
SUBWAY®Restaurants
Naples
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Answered guest questions, delivering most accurate and updated information available.
Waitress
Armando supermarket
Naples
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Education
High School Diploma -
Miami Coral Park High School Adult Education
Miami, FLSkills
- Inventory control procedures
- Cycle counting proficiency
- Merchandise tracking
- Material storage
- Package loading
- Package preparation
- Product sealing
- Package Processing Equipment
- Weighing and Measuring
- Shipping and receiving
- Freight labeling
- Interior and exterior cleaning
- Fluent in Spanish and english
- Facility maintenance
- Sanitization techniques
- Mixing cleaning chemicals
- Friendly, positive attitude
- Waste disposal
- Cleaning protocols
- Customer service
- Team collaboration
- Attention to detail
- Carpet maintenance
Timeline
Janitorial Cleaner
360 Clean
01.2022 - 01.2025
Package Handler
UPS
10.2020 - 01.2021
Shipping Associate
UPS
04.2019 - 01.2020
House Cleaner
Cleaning Authority
08.2018 - 12.2018
Sandwich Artist
SUBWAY®Restaurants
Waitress
Armando supermarket
High School Diploma -
Miami Coral Park High School Adult Education