Sandra Sanchez
Davenport,FL
Summary
Dedicated customer service professional with a proven ability to enhance guest experiences and resolve issues efficiently. Skilled in communication, team leadership, and relationship building.
Overview
22
22
years of professional experience
Work History
Merchandise Associate
Walt Disney World Company
Orlando, FL
2014.04 - Current
- Engaged with guests to create a welcoming atmosphere throughout the shopping experience.
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services rental Stroller, ECV and Wheelchairs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
Entertainment Events Manager
Euphoria Events Entertaiments
Orlando, FL
2012.02 - Current
- Coordinated entertainment any Kind of Events for Birthdays Parties, Grand Openings, Community Events, Companies Celebrations etc, etc, doing Facepainting, Glitter tattoos, airbrush Tattoos, waterproof Facepainting and Balloons Twisting and decorations
- Led marketing efforts to promote events experiences talents and services in different platforms.
- Trained and supervised support staff during event execution for seamless operations.
- Created promotional new materials and technicians to develops the skills and bring to the events.
- Implemented promotional strategies to maximize courses and convention attendees.
Case Manager
Lutheran Services Florida - Resettlement Specialis
Orlandro , FL
2015.02 - 2017.05
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
- Documented case notes accurately to ensure compliance with agency standards and procedures.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Monitored client progress and adjusted case plans as necessary for effectiveness.
Logistic Clerk
Target Store
Orlando, FL
2004.04 - 2012.09
- Processed incoming shipments and organized merchandise on the sales floor.
- Coordinated inventory counts and managed stock levels to ensure accuracy.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline logistics operations and workflows.
- Implemented safety procedures to uphold workplace standards and compliance.
- Trained new staff on logistics processes and operational best practices.
- Communicated effectively with suppliers to resolve any issues related to logistics operations.
- Assisted in loading and unloading of goods from trucks or containers at warehouse locations.
Education
BBA - Accounting And Finance
UNITEC
Mexico City2001-07
Skills
- Customer service and guest relations
- Event planning and coordination
- Inventory management and merchandising
- Team leadership and collaboration
- Communication skills and conflict resolution
- Problem solving and safety compliance
- Training and development expertise
- Relationship building and marketing strategy
- Production leadership and event preparation
- Cross-cultural sensitivity in hospitality
- Front office management and guest registration
- Cash handling and payment collection
- Housekeeping coordination and cleaning standards
Languages
English
Professional
Spanish
Full Professional
Timeline
Case Manager
Lutheran Services Florida - Resettlement Specialis
2015.02 - 2017.05
Merchandise Associate
Walt Disney World Company
2014.04 - Current
Entertainment Events Manager
Euphoria Events Entertaiments
2012.02 - Current
Logistic Clerk
Target Store
2004.04 - 2012.09
BBA - Accounting And Finance
UNITEC