SANDRA SARAZIN
Providence
Summary
Highly proficient in accurately filling and labelling prescriptions, maintaining drug inventories, and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Familiar with medication compounding and pharmaceutical calculations. Manual and automated medication dispensing. Ensured proper data entry and processing of patients' prescriptions into Perform RX. Advanced math skills. Check all orders for accuracy, log into correct books, in appropriate drugs received or discrepancies checked through PIC. Perform pharmacy inventory control to refill the Orders. Updating medication histories. Drug inventory management. Multitasking. Customer service. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Customer Advocate
Tailored Management
Warwick
08.2024 - Current
- Provide service and information to customer regarding client products, explaining policy features and benefits.
- Process new claim request.
- Provide updates to members regarding claim status
- Client: MetLife
CSS (Customer Service Specialist)
Integrated Resources Inc
Edison
08.2023 - 12.2023
- Proficient in the use of Epic for billing
- Scheduled patient infusion deliveries, coordinating with pharmacies, patients, and providers
- Handled high-volume inbound and outbound calls to support patients and resolve inquiries
- Verified Medicare and Medicaid eligibility and benefits to ensure appropriate coverage for infusion services
- Client: COROM Specialty
Patient Care Coordinator
Asembia
Trevose
02.2022 - 05.2023
- Completed prescription intake process including verification of commercial and Medicare insurance coverage and benefits eligibility
- Assisted physician offices with the prior authorization, appeals, and Medicare enrollment/plan verification process to ensure timely access to therapy
- Researched financial assistance options for patients through copay cards, foundations, and assistance programs
- Coordinated prescription processing and delivery with dispensing pharmacies, ensuring accuracy and timely shipment
- Managed and triaged high volume of customer service phone calls while overseeing day-to-day patient support operations
Pharmacy Technician
Avenue Pharmacy
Philadelphia
03.2020 - 02.2022
- Fill prescriptions
- Type prescriptions as needed including compounding prescriptions
- Bill insurance providers
- Troubleshoot insurance rejects
- Assist the Pharmacist on duty
- Properly dispose of expired medication
- Return overstock medication to manufacturer
- Order medication as needed
- Assist customers in their overall needs
- Process incoming e-prescriptions and follow-up as needed for any identified discrepancies.
Pharmacy Technician
Mindlance Inc.
Philadelphia
03.2019 - 12.2019
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Reviewed and verified member information and insurance provider information
- Ensured proper data entry and processing of patients' prescriptions into Perform RX
- Communicated with prescriber by making outbound call to verify medication dosages, refill authorizations and any other information that's missing.
- Client: AmeriHealth
Pharmacy Technician
Hinduja Global Solutions
Roswell
10.2018 - 11.2018
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Data Entry
Pharmacy Technician
Mindlance Inc.
Horsham
09.2017 - 12.2017
- Set up and modified patient profiles to include current information such as medications and insurance details
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Client: Cigna Health
Unit Clerk
Jewish Home At Rockleigh
Rockleigh
04.2016 - 05.2017
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records
- Answered unit calls and took messages for healthcare staff to maximize team productivity
- Completed daily charge reconciliation to keep billing current and accurate
- Answered multi-line telephone system, provided information and directed calls
- Obtained and organized medical records for office visits and scheduled labs
- Arranged discharges and patient transportations
- Prepared admissions charts and scanned records
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Slide Tracker Assistant
CDX Diagnostic
Suffern
04.2016 - 06.2016
- Sort out cell tissues assignments for doctors to study on daily basic
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Education
High School Diploma -
Robert E Lamberton High School
Philadelphia, PABachelor Of Science - Biology
University District of Columbia
Washington, DCSkills
- Medical & Pharmaceutical Terminology
- Retail Pharmacy Procedures
- Pharmaceutical Calculations
- Inventory Control
- Drug classification
- Pharmacy Practice Ethics
- Prescription Filling
- Basic Anatomy
- Patient Care & Interaction
- Medication Inventory Management
- Transcribe physician orders/hospital charts
- Data entry
- Prepare pharmaceutical labels for medication
- Knowledge of Anatomy and Physiology
- Medical billing
- Typing
- Medical Record
- Medical Office Experience
- Teaching
Websites
Certification
First Aid Certification
Languages
French, Native or Bilingual
Assessments
- Customer focus & orientation, Proficient, 07/01/23
- Work style: Reliability, Proficient, 07/01/23
Timeline
Customer Advocate
Tailored Management
08.2024 - Current
CSS (Customer Service Specialist)
Integrated Resources Inc
08.2023 - 12.2023
Patient Care Coordinator
Asembia
02.2022 - 05.2023
Pharmacy Technician
Avenue Pharmacy
03.2020 - 02.2022
Pharmacy Technician
Mindlance Inc.
03.2019 - 12.2019
Pharmacy Technician
Hinduja Global Solutions
10.2018 - 11.2018
Pharmacy Technician
Mindlance Inc.
09.2017 - 12.2017
Unit Clerk
Jewish Home At Rockleigh
04.2016 - 05.2017
Slide Tracker Assistant
CDX Diagnostic
04.2016 - 06.2016
High School Diploma -
Robert E Lamberton High School
Bachelor Of Science - Biology
University District of Columbia