Trish Whiting
Muncie,IN
Summary
Seasoned Certified Pharmacy Technician with 22 years of medical experience, including roles at Genoa and Walgreen’s Pharmacies. Proficient in medication dispensing, inventory management, and customer service. Seeking to leverage expertise as a Certified Pharmacy Technician.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
11.2024 - Current
- Processed and filled prescription orders accurately to ensure timely patient access to medications.
- Maintained organized and efficient pharmacy workspaces, adhering to cleanliness and safety standards.
- Performed medication reconciliation to verify accuracy and prevent potential medication errors.
- Collaborated with pharmacists to ensure compliance with state and federal regulations.
- Managed inventory levels by conducting regular audits and monitoring expiration dates.
- Utilized pharmacy software to input and retrieve patient information and medication orders.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained accurate records of controlled substances to ensure regulatory compliance.
- Monitored medication storage conditions to ensure optimal quality and safety standards.
- Assisted in the implementation of new pharmacy initiatives to improve service efficiency.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Certified Pharmacy Technician
Genoa Pharmacy
11.2017 - 11.2021
- Assisted in the accurate preparation and dispensing of prescription medication, maintained meticulous pharmaceutical inventory records, and provided exceptional customer service to patients at Genoa Pharmacy as a Certified Pharmacy Technician.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Certified Pharmacy Technician
Walgreen’s Pharmacy
06.2016 - 11.2018
- Assisted pharmacists with the preparation and dispensing of prescriptions, managed inventory, and provided exceptional customer service to ensure efficient pharmacy operations at Walgreen’s Pharmacy.
Certified Instrument Specialist, Registered Technician
Ball Memorial Hospital Indiana University Health
10.2007 - 05.2016
- Managed and sterilized surgical instruments and equipment, ensuring adherence to Ball Memorial Hospital Indiana University Health's strict sterilization protocols and maintaining a sterile environment for patient safety and care.
Lead Cook/ Shift Leader
Ryan's
10.1999 - 10.2007
- Oversaw kitchen operations, coordinated staff scheduling, and ensured food quality standards were met while maintaining a clean and safe working environment as Lead Cook/Shift Leader at Ryan's.
Education
Pharmacy Technician -
Ross Medical Education
Muncie, IN07.2016
Skills
- Pharmaceutical Knowledge/Terminology
- Inventory Management/Control
- Data Entry/Fill Procedures
- Aseptic Techniques
- Medical & Pharmaceutical Terminology
- FDA Drug Safety Guidelines
- Basic Anatomy
- Pharmacy Safety
- Prescription Filling
- Medical Compounding
- Patient Care & Interaction
- Customer Service/Telephone Procedures
- Hipaa
- Pharmacology of Medications
- Pharmaceutical Calculations
Certification
- CPhT-30016003, Pharmacy Technician Certification Board
- Valid through July 31, 2026
Timeline
Certified Pharmacy Technician
Walmart
11.2024 - Current
Certified Pharmacy Technician
Genoa Pharmacy
11.2017 - 11.2021
Certified Pharmacy Technician
Walgreen’s Pharmacy
06.2016 - 11.2018
Certified Instrument Specialist, Registered Technician
Ball Memorial Hospital Indiana University Health
10.2007 - 05.2016
Lead Cook/ Shift Leader
Ryan's
10.1999 - 10.2007
Pharmacy Technician -
Ross Medical Education