Phonphimonh Chanthavong
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Effective at processing and filling prescriptions under direction of fully qualified [Job title]. Customer service-oriented and well-organized with solid understanding of [Type] pharmacy operations and regulations. Basic [Language] skills.
Recently certified Pharmacy Technician well versed in filling medication orders, maintaining customer profiles, and managing inventories. Prepared to launch career with pharmacy offering opportunities for growth and professional development.
Seasoned Pharmacy Technician with [Number] years of experience and strong leadership, pharmacy operations, and customer service skills. Expert in filling prescriptions within fast-paced, high-volume settings. Seeking to leverage background and success to take next career step as Pharmacy Technician Supervisor.
Ambitious Pharmacy Technician with [Number] years’ experience in clinical research settings. Highly adept in managing clinical study drug inventories, setting up drug trials and preparing drugs for administration.
Detail-oriented Pharmacy Technician with [Number] years of success in preparing bulk medications and large-volume intravenous admixtures. Proficient in managing inventory, performing supply audits and maintaining meticulous records. Committed to upholding highest standards of quality control. Ready to take next career step with [Type] pharmacy.
Board certified Pharmacy Technician excited to bring [Number] year background in [Type] pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
24
24
years of professional experience
Work History
Certified Pharmacy Technician
RXHealth LLC
Rocky Hill, CT
07.2017 - 03.2019
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Merchandised related products to drive pharmacy department sales
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Organized medications for dispensing
Certified Pharmacy Technician
Pharmerica
Berlin , CT
08.2002 - 09.2015
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Maintained clean and organized pharmacy shelving and work areas
- Trained [Number] new technicians to provide excellent customer service which resulted in [Number]% higher customer satisfaction scores
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
- Created new customer profiles and updated information in pharmacy computer systems
- Established and updated patient profiles, including lists of medications and insurance details
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Researched customer health insurance plans to provide prescription authorization and efficient patient care
- Reviewed and monitored patient medication files and lab data in hospital setting
- Compiled customer demographic, allergy and medical history background
- Processed and filed approximately [Number] prescriptions per day
- Prepared and submitted claims to insurance companies for payment
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions
- Entered patient and medication information into [Software] to generate perscription labels
- Maintained current notes and paperwork related to patient drug therapy
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
- Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting
Senior Certified Pharmacy Technician
Arrow Prescription Center
New Britain , CT
09.1995 - 07.2002
- Prepared and submitted claims to insurance companies for payment
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Compiled customer demographic, allergy and medical history background
- Maintained current notes and paperwork related to patient drug therapy
- Processed and filed approximately [Number] prescriptions per day
- Organized medications for dispensing
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Participated in prescription pharmaceutical and over-the-counter product inventory audits
- Reported drugs' adverse reactions
- Received, reviewed, dispensed, and labeled over [Number] prescriptions daily with expert accuracy
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Maintained clean and organized pharmacy shelving and work areas
- Efficiently processed cash register transactions for new and refilled prescription orders
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
- Researched customer health insurance plans to provide prescription authorization and efficient patient care
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products
- Entered patient and medication information into [Software] to generate perscription labels
- Received, reviewed, dispensed and labeled over [Number] prescriptions daily with expert accuracy
- Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
- Executed opening and closing duties, including [Action] and [Action]
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
- Reviewed and monitored patient medication files and lab data in hospital setting
- Accurately selected, measured and combined prescription components to prepare custom orders
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Established and updated patient profiles, including lists of medications and insurance details
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions
- Counseled patients on appropriate use of over-the-counter and prescription medications
- Administered [Type] and [Type] vaccines and injections per [Timeframe] to assist customers with medical needs
- Received, reviewed, dispensed and labeled over [Number] prescriptions daily with expert accuracy
- Merchandised related products to drive pharmacy department sales
Education
High School Diploma -
New Britain High School
New Britain, CT1995
Skills
- Insurance verification
- Point of sale systems proficiency
- Pharmacy operations
- Proper labeling procedures
- Problem-solving skills
- FDA compliance
- Aseptic techniques
- Quality assurance and control
- Workflow Optimization
- Time management
- Troubleshooting malfunctioning equipment
- Detail-oriented
- Team leadership
- Ordering and stocking medications
- Stocking shelves
- Verifying orders
- Problem solving
- Preparing bulk medications
- Accomplished in pediatrics
- Drug distribution professional
- Strong background in FDA drug safety guidelines
- ACR training
- Strong decision-making ability
- Strong clinical background
- Exceptional patient care and interaction
- Efficient and accurate
- Abbreviations comprehension
- Counting and pouring expertise
- Pharmaceutical distribution familiarity
- Extensive medical terminology knowledge
- Excellent telephone etiquette
- Pharmaceutical storage awareness
- HIPAA trained
Timeline
Certified Pharmacy Technician
RXHealth LLC
07.2017 - 03.2019
Certified Pharmacy Technician
Pharmerica
08.2002 - 09.2015
Senior Certified Pharmacy Technician
Arrow Prescription Center
09.1995 - 07.2002
High School Diploma -
New Britain High School