Sandra Scott
Evensville,Tennessee
Summary
Dynamic customer service professional with a proven track record at Edfinancial Services, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I thrive in fast-paced environments, ensuring quality interactions and efficient data entry. Committed to delivering exceptional service and fostering positive relationships.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Edfinancial Services
Knoxville, TN
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service
LaZBoy Chair Manufacturer
Dayton, TN
01.1997 - 04.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Quality Inspec
Volkswagen USA
Chattanooga, TN
04.2011 - 11.2026
Ensured quality standards for vehicles and repair work.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Edfinancial Services
09.2023 - Current
Quality Inspec
Volkswagen USA
04.2011 - 11.2026
Customer Service
LaZBoy Chair Manufacturer
01.1997 - 04.2011