Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
ProjectManager

Sandra Sherzai

Vallejo,CA

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing colleagues, managing contractors and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

20
20
years of professional experience

Work History

Project Manager

EverCharge
10.2019 - 09.2023
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Managed over 50 projects at any given time for multiple enterprise clients.

Project Manager

Studio EL
01.2007 - 10.2019
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Continuously spearheaded process improvements within the project management process and customized CRM software to be more efficient to meet project goals.

Customer Service Manager

Studio EL
07.2003 - 01.2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues when needed.
  • Connected with customers on a personal level to ensure a stellar customer experience was met at all times.

Skills

  • Project Goals and Milestones
  • Project Scope Analysis
  • Project Planning
  • Managing Multiple Projects
  • Budgeting and Forecasting
  • Timely Project Completion
  • Permit Processing
  • Cross-Functional Collaboration
  • Staff Training
  • Project Management
  • Processes and Procedures
  • Microsoft Office Suite Expertise
  • Purchasing and Procurement
  • Managing Subcontractors
  • Installation Scheduling
  • Project Deadlines
  • Status Updates
  • Project Records

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Project Manager

EverCharge
10.2019 - 09.2023

Project Manager

Studio EL
01.2007 - 10.2019

Customer Service Manager

Studio EL
07.2003 - 01.2007
Sandra Sherzai