Sandra Short
Bradenton,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pre-Billing Manager
Emergicon
10.2024 - Current
- Managed insurance verification operations to ensure accurate and timely invoicing for all insurance claims.
- Streamlined processes to enhance efficiency in insurance verification, reducing errors and improving turnaround time.
- Analyzed workflow procedures to identify inefficiencies, recommending strategic improvements that optimized resource allocation.
- Collaborated with cross-functional teams to ensure accurate and timely submission of insurance claims.
Patient Accounts Manager
Emergicon
11.2022 - 12.2024
- Supervised patient account operations, ensuring compliance with billing regulations and policies.
- Developed training programs to enhance staff performance and improve accuracy in claims processing.
- Streamlined workflows for account reconciliations, reducing discrepancies and improving efficiency.
- Resolved escalated patient inquiries, fostering positive relationships and enhancing customer satisfaction.
Pre-Billing Team Lead
Emergicon
10.2021 - 10.2022
- Oversaw daily billing operations, ensuring accurate and timely invoicing for all clients.
- Trained and mentored team members on insurance verification procedures and system usage.
- Collaborated with cross-functional teams to resolve insurance eligibility inquiries promptly.
- Facilitated training sessions to enhance team performance and skill development.
Pre-Billing Specialist
Emergicon
11.2020 - 10.2021
- Verified insurance coverage and eligibility for patients, ensuring compliance with policies and procedures.
- Coordinated with healthcare providers to obtain necessary documentation for claims processing.
- Maintained comprehensive records of insurance verifications and updates in electronic health systems.
- Analyzed discrepancies in patient data to facilitate accurate billing and minimize claim denials.
Insurance Verification Specialist
UT Health East Texas
02.2019 - 10.2020
- Communicated effectively with patients regarding insurance details, resolving inquiries and concerns promptly.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
Retention Specialist
Spectrum
07.2017 - 06.2018
- Analyzed customer feedback to identify pain points and recommend actionable improvements.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Talent Acquisition Specialist
AKP Recruiting
01.2015 - 06.2016
- Collaborated with hiring managers to identify staffing needs and develop tailored job descriptions.
- Utilized applicant tracking systems to manage candidate pipelines and ensure data accuracy.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Credit Manager
Rent A Center Warehouse & Retail Store
01.2014 - 01.2015
- Managed credit risk assessments to ensure compliance with financial policies.
- Streamlined credit approval processes, enhancing decision-making efficiency.
- Led training programs for staff on credit management best practices.
- Analyzed customer financial data to determine creditworthiness and payment plans.
Customer Service Representative
Billings Gazette
01.2011 - 11.2013
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Applied Science - Health Information Technology
DeVry University
10-2024
Undergraduate Certificate - Medical Billing And Coding - HIT
DeVry University
04-2023
Skills
- Personnel oversight
- Audit support
- Staff training and development
- Team building
- Insurance verification
- Project management
- Collections experience
- HIPAA
- Collections
- Invoice processing
- Workflow planning
- Process improvements
Certification
Certified Ambulance Privacy Officer - National Academy of Ambulance Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 30 staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTimeline
Pre-Billing Manager
Emergicon
10.2024 - Current
Patient Accounts Manager
Emergicon
11.2022 - 12.2024
Pre-Billing Team Lead
Emergicon
10.2021 - 10.2022
Pre-Billing Specialist
Emergicon
11.2020 - 10.2021
Insurance Verification Specialist
UT Health East Texas
02.2019 - 10.2020
Retention Specialist
Spectrum
07.2017 - 06.2018
Talent Acquisition Specialist
AKP Recruiting
01.2015 - 06.2016
Credit Manager
Rent A Center Warehouse & Retail Store
01.2014 - 01.2015
Customer Service Representative
Billings Gazette
01.2011 - 11.2013
Associate of Applied Science - Health Information Technology
DeVry University
Undergraduate Certificate - Medical Billing And Coding - HIT
DeVry University
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