Sandra Siliezar
Lynwood,CA
Summary
Hardworking cashier offering 10 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Overview
10
10
years of professional experience
Work History
Cashier Supervisor
Bobo's Burgers
Lynwood, CA
12.2014 - 04.2022
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Built and maintained working relationships with peers and upper management.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Cashier Team Lead
Yoshinoya
Los Angeles, CA
11.2013 - 04.2015
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Cashier
Bubba Gump Shrimp
Santa Monica, CA
08.2012 - 08.2013
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
High School Diploma -
Lynwood High School
Lynwood, CA06.2011
Associate of Science - Radiologic Technology
Long Beach City College
Long Beach, CASkills
- Store Opening and Closing
- Documentation and Reporting
- POS System Troubleshooting
- Retail Operations
- Staff Training
Languages
English
Professional
Spanish
Professional
Timeline
Cashier Supervisor
Bobo's Burgers
12.2014 - 04.2022
Cashier Team Lead
Yoshinoya
11.2013 - 04.2015
Cashier
Bubba Gump Shrimp
08.2012 - 08.2013
High School Diploma -
Lynwood High School
Associate of Science - Radiologic Technology
Long Beach City College
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