Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Simmons

Selma,AL

Summary

Dynamic Customer Service Representative with a proven track record at Shop Boyz Wrecker Service, excelling in active listening and critical thinking. Committed to enhancing customer satisfaction through effective communication and efficient payment processing and recognized for organizational skills and a strong work ethic, consistently meeting deadlines and supporting team success.

Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Shop Boyz Wrecker Service
Selma, AL
07.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers'

Production Team Member

Hyundai Motor Manufacturing Alabama
Selma, AL
04.2006 - 07.2021

Cross-trained in multiple positions to offer skilled assistance with different parts of production line.

  • Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies Loaded and unloaded materials and assemblies weighing as much as 50 pounds.
  • Set up, operated and maintained production machinery.
  • Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.
  • Maintained a safe working environment through adherence to safety protocols and regular equipment inspections.

Education

Associate of Arts - Business Administration

George C Wallace Community College
Selma, AL
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Scheduling
  • Follow-up skills

Timeline

Customer Service Representative

Shop Boyz Wrecker Service
07.2021 - Current

Production Team Member

Hyundai Motor Manufacturing Alabama
04.2006 - 07.2021

Associate of Arts - Business Administration

George C Wallace Community College
Sandra Simmons