SANDRA ST GERARD
Louisville,KY
Summary
Seeking a new and challenging experience in a setting that can accommodate personal and professional growth. Strategic Human Resources Manager recognized for high productivity and efficient task completion. Skilled in talent acquisition, employee relations, and performance management. Excel in communication, leadership, and problem-solving to drive organizational success. Committed to fostering positive workplace culture and enhancing employee engagement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Landmark Of Louisville
Louisville, KY
03.2019 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Insurance Verification Specialist
Pionear Lash Group
Louisville, KY
09.2018 - 01.2020
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Performed daily audits of submitted claims to ensure compliance with industry standards and regulations.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
Medical Device Reprocessing Technician
Novasyte Health
Lexington, Kentucky
01.2016 - 09.2018
- Ensured that supplies and materials required for decontamination were readily available at all times.
- Assisted with maintaining inventory levels of sterile processing supplies such as wraps, trays, containers.
- Collected samples from various locations within the facility for environmental testing purposes.
- Verified that each item sent out for sterilization had been properly labeled with patient information and procedure type.
- Conducted quality assurance checks of all reprocessed items before returning them to the clinical area for use.
Advanced Patient Care Technician
University of Kentucky Hospital
Lexington, KY
01.2016 - 09.2018
- Provided assistance with patient transfers, ambulation, and exercise programs.
- Assisted patients with activities of daily living such as bathing, dressing, eating, grooming and toileting.
- Ordered laboratory tests and diagnostic imaging studies as directed by a physician.
- Performed physical assessments, including vital signs and weight measurements, as requested by medical staff.
- Provided discharge instructions regarding medications, nutrition needs and follow-up visits.
Certified Nursing Assistant
Kindred Hospital
Louisville, KY
12.2008 - 04.2015
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Hospice Aide
Hosparus Health of Louisville
Louisville, KY
01.2008 - 04.2015
- Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
- Provided physical, emotional and spiritual support to terminally ill patients and their families.
- Completed assigned tasks such as light housekeeping, laundry, errands, meal preparation and grocery shopping.
- Participated in interdisciplinary team meetings regarding patient's plan of care.
- Educated family members about disease process, end-of-life issues, symptom management strategies and community resources available for support services.
Customer Service
Remedy Staffing
Louisville, KY
01.2005 - 05.2013
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
Registration
Maxim Medical
Hollywood, FL
01.2002 - 11.2004
- Provided assistance with registration process for new patients.
- Provided assistance with registration processes for upcoming events or programs.
- Participated in meetings and conferences related to patient registration matters.
- Assisted with registration processes to ensure accuracy and efficiency.
- Utilized medical software for patient registration, scheduling, and records management.
Data Entry/Customer Service
Precession Response Corporation
Miami, FL
06.1998 - 11.2002
- Answered multi phone line with order entry and sales.
- Monitored network performance for potential issues such as virus attacks or unauthorized access attempts.
- Configured routers, switches and other networking devices according to company guidelines.
- Developed training materials for users on how to use software applications properly.
- Answered incoming calls promptly and professionally.
- Processed payments for products and services rendered.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ09-2024
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, AZ09-2024
Associate of Art - Healthcare Administrator
University of Phoenix
Louisville, KY08.2014
Nursing Assistant -
American Red Cross
Louisville, KY06.2005
Skills
- Microsoft Word
- Excel
- Lotus
- PowerPoint
- Internet
- Medical terminology knowledge
- Direct Patient Care
- Electronic Charting
- Conducting intakes
- Collecting specimens
- Valid KY driver's license
- Patient Management
- Medical Records Management
- Dementia and Alzheimer's knowledge
- Medical office administration
- Coordination and Scheduling
- Coverage and Authorizations
- Eligibility Determination
- Data Entry and Review
- Customer Service
- Insurance plan verification
- Insurance benefits verification
- Insurance Coverage Verification
- Blood collection
- Specimen labeling procedures
- Call Schedule Distribution
- Telephone Etiquette
- Problem-Solving
- Patient Scheduling
- Order Processing
- Strong Work Ethic
- Service Sales
- Microsoft Office Suite
- Patient Registration
Certification
- CPR
- Phlebotomist
- Nursing Assisted
- Humana Resource Management
References
References available upon request.
Timeline
Certified Nursing Assistant
Landmark Of Louisville
03.2019 - Current
Insurance Verification Specialist
Pionear Lash Group
09.2018 - 01.2020
Medical Device Reprocessing Technician
Novasyte Health
01.2016 - 09.2018
Advanced Patient Care Technician
University of Kentucky Hospital
01.2016 - 09.2018
Certified Nursing Assistant
Kindred Hospital
12.2008 - 04.2015
Hospice Aide
Hosparus Health of Louisville
01.2008 - 04.2015
Customer Service
Remedy Staffing
01.2005 - 05.2013
Registration
Maxim Medical
01.2002 - 11.2004
Data Entry/Customer Service
Precession Response Corporation
06.1998 - 11.2002
Bachelor of Science - Business
University of Phoenix
Bachelor of Science - Human Resources Management
University of Phoenix
Associate of Art - Healthcare Administrator
University of Phoenix
Nursing Assistant -
American Red Cross
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