Sandra Stofer
Harners Bakery
North Aurora,IL
13
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Hostess/Front Desk Coordinator
11 Months- Manage front desk operations in a fast-paced environment, serving as the first point of contact for all guests.
- Coordinate seating schedules and waitlists to optimize work balance and customer flow.
- Communicate with wait staff and management to ensure break rotations are seated equally and ensure smooth daily operations.
- Handle cash and card transactions and ran a POS station.
Customer Care Specialist
1 Year 3 Months- Served as the primary point of contact for customers via in-person, phone, email and chat.
- Resolved customer inquiries, issues and complaints with both professionalism and efficiency.
- Maintained a high level of customer satisfaction in a fast paced environment.
- Documented customer interactions accurately and in real time.
- Managed multiple tasks simultaneously while meeting time sensitive goals.
Customer Service Manager
1 Year 4 Months- Created and streamlined procedures and processes to ensure accuracy and consistency across the team.
- Worked with multiple sales reps creating presentations for clients.
- Worked directly with clients building relationships and trust.
- Built orders and followed through until delivery.
- Followed up with clients to confirm satisfaction.
- Worked with vendors as Vendor Relations manager for in house visits, zoom.
Sales Support Manager
7 Years 7 Months- Created and streamlined procedures and processes to ensure accuracy and consistency across the team.
- Worked with multiple sales reps creating presentations for clients.
- Worked directly with clients building relationships and trust.
- Built orders and followed through until delivery.
- Followed up with clients to confirm satisfaction.
- Worked with vendors as Vendor Relations manager for in house visits, zoom.
Call Center Representative
2 Years- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently for the National Call Center for a global organization.
- Utilized CRM software to track customer interactions and ensure follow-up on service requests.
- Provided training and guidance to new team members on call handling procedures and best practices.
- Developed and implemented process improvements that enhanced response times and customer satisfaction.
- Create and Manage Customer cases to ensure phone support is provided successfully.
- Create and direct calls for Field Service to Service Coordinators covering the United States.
Office Manager
3 Years 3 Months- Coordinated office operations, ensuring efficient workflow and resource allocation.
- Managed scheduling and meeting arrangements, optimizing executive time management.
- Streamlined office procedures, enhancing productivity and reducing operational bottlenecks.
- Developed and implemented training programs for new administrative staff, fostering team development.
- Managed internal and external communications regarding product updates as well as general notifications.
- Processed Accounts Receivables including international payment processing.
- Demonstrated excellence in customer service via all incoming phone calls, email inquiries and in person visitors.
Education
High School Diploma
No Degree
Skills
Customer Service and client relations.
Professional phone and written communication.
Manage administrative workflow and ensure accurate reporting.
Manage calendars
meetings and internal communication.
Support budgeting
invoicing and order fulfillment processes.
Phone etiquette
Patience and empathy
Effective multitasking
Detail-oriented
Interactive communication skills
Timeline
Hostess/Front Desk Coordinator
Harners Bakery
07.2025 - CurrentRead More
Customer Care Specialist
Royal Standards Contracting
04.2024 - 07.2025Read More
Customer Service Manager
Bridge Printing and Promo
11.2022 - 03.2024Read More
Call Center Representative
Dmg Mori
04.2016 - 04.2018Read More
Sales Support Manager
Club Colors
04.2015 - 11.2022Read More
Office Manager
YAMADA AMERICA
01.2013 - 04.2016Read More
Elmwood Park High School
High School Diploma
Read More
Triton College
No Degree
Read More