Summary

Overview

Work History

Education

Skills

References

Timeline

Sandra St Onge

Effingham,NH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22

22

years of professional experience

Work History

Team Lead Reservations

Danforth Bay Camping Resort

Freedom, NH

07.2002 - Current

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Trained new staff in relevant processes and procedures.
Resolved escalated customer complaints or queries promptly and efficiently.
Ensured compliance with company policies and procedures throughout the team.
Collaborated with other departments to develop effective solutions that meet customer needs.
Identified opportunities for process improvements, implementing changes when required.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Provided support to junior staff during peak periods of workloads.
Delegated tasks appropriately according to individual skill sets.
Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.

Education

Took Some Computer Classes

Ohio State

Columbus, OH

1984

High School Diploma -

Kennett High School

North Conway, NH

06.1983

Skills

Overseeing Daily Activities
Shift Scheduling

Cash Handling
Problem-Solving

References

References available upon request.

Timeline

Team Lead Reservations

Danforth Bay Camping Resort

07.2002 - Current

Took Some Computer Classes

Ohio State

High School Diploma -

Kennett High School