Sandra Sylvestre
Grayslake,IL
Summary
Results-driven professional with over 10 years in patient access roles, known for effective team leadership and meticulous attention to detail. Skilled in training staff for compliance and ensuring seamless patient registration processes to maximize operational efficiency.
Overview
16
16
years of professional experience
Work History
Patient Access Team Lead
R1
Chicago, Illinois
11.2023 - Current
- Coordinated registration and scheduling processes as leader of patient access team.
- Trained new staff on company policies and patient access systems to ensure compliance.
- Managed daily operations to enhance efficiency of patient check-in procedures.
Patient Service Representative
R1
Evanston, Illinois
01.2019 - 11.2023
- Delivered exceptional customer service in high-volume healthcare setting.
- Answered incoming calls with professionalism and clarity.
- Verified insurance information, collected payments, and scheduled patient appointments efficiently.
- Maintained compliance with HIPAA regulations when managing confidential patient information.
- Registered patients by verifying records and updating computer systems and patient charts.
Patient Access Representative
Ascension Saint Francis Hospital
Evanston, Illinois
10.2009 - 01.2019
- Greeted patients upon arrival, verifying insurance information for accuracy.
- Conducted pre-registration functions, including demographic verification and collecting payments.
- Assisted emergency department registration during peak hours to expedite patient processing.
Education
Associate of Applied Science - Computerized Business System
Robert Morris College
Chicago, IL01-1996
Some College (No Degree) - International Business
Cardinal Stritch University
Milwaukee, WISkills
- Insurance verification
- Patient registration
- Team leadership
- Staff training
- Attention to detail
References
References available upon request.
Timeline
Patient Access Team Lead
R1
11.2023 - Current
Patient Service Representative
R1
01.2019 - 11.2023
Patient Access Representative
Ascension Saint Francis Hospital
10.2009 - 01.2019
Associate of Applied Science - Computerized Business System
Robert Morris College
Some College (No Degree) - International Business
Cardinal Stritch University