Migdalia Avellanet
Wesley Chapel,FL
Summary
Highly skilled Patient Access Team Lead with significant experience in healthcare administration and patient registration. Possess strong leadership skills, expertise in streamlining operations, enhancing patient satisfaction, and coordinating cross-functional teams. Demonstrated ability to implement process improvements that increase efficiency and accuracy in patient data management. Previous roles reflect a notable impact on overall team performance and operational excellence.
Overview
17
17
years of professional experience
Work History
Patient Access Team Lead
Women's Care Enterprises
Brandon, FL
2008.09 - Current
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Responsible for ensuring that appropriate resources are available at all times.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Analyzed data trends to identify areas of opportunity or concern related to patient access services.
- Facilitated communication between patients, physicians and other stakeholders regarding patient access needs.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service satisfaction.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Education
GED -
Alcides Figueroa
Puerto, Rico1989-04
Skills
- Team leadership
- Customer service
- Insurance verification
- Problem resolution
- Strong leadership
- Appointment scheduling
- Patient identity verification
- Call screening
- Health insurance knowledge
- Insurance billing
- Payment processing
- Complaint investigation
- HIPAA compliance
- Billing procedures
Timeline
Patient Access Team Lead
Women's Care Enterprises
2008.09 - Current
GED -
Alcides Figueroa