Ainsley Colby
Porter
Summary
Experienced with patient access procedures and team management. Utilizes organizational skills and strategic planning to streamline operations and enhance patient experiences. Track record of effective communication and leadership in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Team Lead
Central Maine Healthcare
07.2024 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
- Facilitated timely discharge of patients by coordinating with clinical teams and ensuring all necessary documentation was completed accurately.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Access Specialist
Central Maine Healthcare
04.2023 - 07.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
Hospital Unit Clerk
Central Maine Healthcare
08.2022 - 04.2023
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
Pre-Season Manager
H & R Block
01.2022 - 10.2022
- Provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business
- Integral role in the success of our tax offices by supporting the District General Manager with a variety of office readiness activities
- Recruit for the H & R Block Income Tax Course
- Execute recruiting and calling campaigns for new and experienced tax professionals
- Support tax office associates in meeting continuing education requirements, increasing certification levels, and Skills to Win training
- Plan and prepare for virtual or in-person tax office open houses
- Assist in execution of Block-a-palooza events
- Nurture and pursue new local business partnerships as needed
- Lead tax office associates to meet and exceed growth and service quality goals
- Manage office staffing, operations, and logistics for two or more tax offices (including at least one large office)
- Assist in the development and execution of office-level sales plans
- Grow the business through developing local partnerships, managing office community involvement, and modeling and coaching sales and new client growth tactics
- Ensure outstanding client service
Caregiver
First Light Home Care
05.2021 - 08.2021
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
Caregiver
Peggy MacFarlane Trust
02.2020 - 08.2020
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
Head Housekeeper
Merrill Farm Inn
06.2019 - 03.2020
- Plan and prepare employee work schedules
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
- Inspect work performed to ensure that it meets specifications and established standards
- Perform or assist with cleaning duties as necessary
- Confer with staff to resolve performance and personnel problems, and to discuss company policies
- Establish and implement operational standards and procedures for the departments supervised
- Inspect and evaluate the physical condition of facilities to determine the type of work required
- Check and maintain equipment to ensure that it is in working order
- Instruct staff in work policies and procedures, and the use and maintenance of equipment
- Inventory stock to ensure that supplies and equipment are available in adequate amounts
- Select and order or purchase new equipment, supplies, or furnishings
- Recommend changes that could improve service and increase operational efficiency
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
- Issue supplies and equipment to workers
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy
- Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services
Education
High School Diploma -
Sacopee Valley High School
Hiram, ME06.2010
Skills
- HIPAA compliance
- Effective delegation
- Patient registration
- Appointment scheduling
- Strong leadership
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Money handling
- Patient check-in
- Verbal and written communication
- Team leadership
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Insurance verification
- Payment processing
- Medical terminology
Certification
Optician
Timeline
Patient Access Team Lead
Central Maine Healthcare
07.2024 - Current
Patient Access Specialist
Central Maine Healthcare
04.2023 - 07.2024
Hospital Unit Clerk
Central Maine Healthcare
08.2022 - 04.2023
Pre-Season Manager
H & R Block
01.2022 - 10.2022
Caregiver
First Light Home Care
05.2021 - 08.2021
Caregiver
Peggy MacFarlane Trust
02.2020 - 08.2020
Head Housekeeper
Merrill Farm Inn
06.2019 - 03.2020
High School Diploma -
Sacopee Valley High School
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