Antany Renfro
10517 NW 42ND CIRCLE,OK
Summary
Experienced leader with strong background in guiding teams with 16 years of experience in healthcare administration. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
2026
2026
years of professional experience
Work History
Patient Access Team Lead
Intuitive Health
Yukon, OK
2025 - Current
- Led patient registration processes, ensuring compliance with healthcare regulations and organizational policies.
- Trained and mentored team members on best practices for patient access and customer service excellence.
- Collaborated with clinical staff to resolve patient inquiries efficiently, maintaining high satisfaction levels.
- Monitored daily operations, identifying bottlenecks and developing solutions to improve service delivery.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
Patient Access Associate
OU Health
Oklahoma City, OK
2022 - 2025
- Facilitated patient check-in processes, ensuring accurate information collection and documentation.
- Assisted in verifying insurance eligibility and benefits for incoming patients.
- Maintained patient records in electronic health systems, ensuring data integrity and confidentiality.
- Collaborated with clinical staff to streamline appointment scheduling and reduce wait times.
- Handled inquiries regarding billing issues, providing timely support to resolve concerns.
- Trained new staff on operational procedures and best practices for patient access roles.
- Implemented process improvements that enhanced the overall patient experience during visits.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Lead Optometric Technician
Dr. Glenn Partin
Mustang, OK
2010 - 2022
- Supervised daily operations of optometric procedures, ensuring compliance with industry standards.
- Trained and mentored junior technicians on equipment use and patient interaction protocols.
- Optimized workflow processes to enhance patient flow and reduce wait times in clinic.
- Managed inventory for optical supplies, maintaining stock levels to support operational needs.
- Implemented new software systems for patient scheduling, improving appointment management accuracy.
- Developed training materials for staff development programs, enhancing team knowledge and performance.
- Optimized billing procedures by accurately submitting insurance claims and managing accounts receivable tasks diligently.
- Developed strong relationships with local physicians, fostering referrals and collaboration for comprehensive patient care.
- Worked closely with opticians to ensure accurate prescription eyewear orders for patients'' specific needs.
- Trained new staff members on optical equipment usage and best practices, ensuring consistent quality of care.
- Conducted visual field tests and retinal imaging, supporting early detection of ocular conditions.
- Maintained detailed records of patient care activities, ensuring timely follow-up appointments as needed.
- Coordinated patient appointments, managing schedules to maximize daily productivity.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Sign Technician
Quick Signs
Altus, OK
2008 - 2010
- Designed and fabricated custom signage using digital printing technology.
- Installed and maintained various types of signs, ensuring compliance with local regulations.
- Developed efficient workflows for sign production, reducing turnaround times significantly.
- Led team projects, coordinating resources and timelines to meet client deadlines effectively.
- Performed regular equipment maintenance checks to minimize breakdowns and ensure smooth operation during installations.
- Supported business growth by assisting in marketing efforts such as attending trade shows or networking events as necessary representing the company professionally at all times.
- Managed inventory control and supply orders to maintain optimal levels for seamless project execution.
Legal Secretary
Olson & Hall Law Firm
Altus, OK
2006 - 2008
- Managed case files and documentation to ensure compliance with legal standards.
- Coordinated communication between clients and attorneys to streamline case progress.
- Drafted legal documents, including pleadings and correspondence, for attorney review.
- Organized and maintained digital filing systems using document management software.
- Assisted in trial preparation by compiling exhibits and evidence materials efficiently.
- Implemented workflow improvements that enhanced office productivity and reduced turnaround times.
- Oversaw scheduling and calendar management for attorneys, optimizing meeting efficiency.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of attorney.
- Scheduled all appointments, appearances and briefings.
Education
Associate of Applied Business - Healthcare Management
Western Oklahoma State College
Altus, OKSkills
- Strong leadership
- Strategic planning
- Customer service
- Problem-solving
- Appointment scheduling
- Patient registration
- Multitasking and organization
- Team building
- Team leadership
- Registration and admissions
- Electronic health records
- Flexible schedule
- Data entry
- Insurance verification
- Insurance billing
- Training coordination
- Registration management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Reliability and dedication
- Office management
- Bookkeeping
Languages
English
Lao
Timeline
Patient Access Team Lead
Intuitive Health
2025 - Current
Patient Access Associate
OU Health
2022 - 2025
Lead Optometric Technician
Dr. Glenn Partin
2010 - 2022
Sign Technician
Quick Signs
2008 - 2010
Legal Secretary
Olson & Hall Law Firm
2006 - 2008
Associate of Applied Business - Healthcare Management
Western Oklahoma State College