Emily Washington
Indianapolis,IN
Summary
Dynamic Patient Access Team Lead at Franciscan Alliance with expertise in patient registration and conflict resolution. Proven track record in training staff and enhancing team collaboration, ensuring compliance with HIPAA regulations. Adept at building relationships and managing financial transactions, consistently delivering exceptional service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Patient Access Team Lead
Franciscan Alliance
Indianapolis, IN
09.2021 - Current
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with other departments on projects as needed to ensure desired outcomes were met.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Assembled registration paperwork and placed identification bands on patient.
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided leadership and guidance to Patient Access staff.
Air Craft Cleaner
Air To Ground
Indianapolis, Indiana
08.2019 - 07.2021
- Used specialized cleaners to remove dirt buildup on windows and plastic surfaces inside the plane's cabin area.
- Removed trash and recyclables from aircraft interior.
- Cleaned galley areas such as ovens, microwaves, stoves, beverage makers and other equipment used by flight crews.
- Disinfected overhead compartments, food preparation stations and walls.
- Restocked lavatory supplies such as soap dispensers, paper towels according to airline specifications.
- Dusted all interior parts such as bulkheads, sidewalls, ceiling panels, tray tables.
- Sanitized lavatories between flights using approved chemicals that are safe for passengers' health .
- Swept and mopped floors in galleys and lavatories ensuring no liquids or debris remained on floor surface.
- Vacuumed floors and cleaned aircraft's cockpit.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
Material Handler
Federal Express
Indianapolis, Indiana
08.2014 - 07.2018
- Used scanners to track parcel information, condition or receipt.
- Received and distributed incoming materials to designated areas.
- Inspected incoming shipments for damage or discrepancies.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Supported other warehouse personnel in completing tasks efficiently.
- Collaborated with team members to meet daily production goals.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Ensured compliance with safety regulations while operating material handling equipment.
Sales Associate
Burlington
Plainfield, IN
10.2012 - 11.2013
- Built and maintained relationships with peers and upper management to drive team success.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Collected payments and provided accurate change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled customer complaints in a professional manner.
Sales Associate
Walmart
Plainfield, IN
07.2010 - 11.2011
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered store and merchandise questions and led customers to wanted items.
- Helped customers find specific products, answered questions, and offered product advice.
Education
GED -
Plainfield High School
Plainfield, IN06-2011
Skills
- Patient registration
- Employee training
- Team leadership
- Effective communication
- Conflict resolution
- Attention to detail
- HIPAA compliance
- Policy adherence
- Strong leadership
- Friendly and outgoing
- Phone and email etiquette
- Relationship building
- Money handling
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Health insurance knowledge
References
References available upon request.
Timeline
Patient Access Team Lead
Franciscan Alliance
09.2021 - Current
Air Craft Cleaner
Air To Ground
08.2019 - 07.2021
Material Handler
Federal Express
08.2014 - 07.2018
Sales Associate
Burlington
10.2012 - 11.2013
Sales Associate
Walmart
07.2010 - 11.2011
GED -
Plainfield High School