Sandra Villanueva

Developing team members to be their best by leading by example. Increased efficiency and team productivity by promoting operational best practices. Resolved escalated customer complaints, maintaining the company's reputation for excellent service. Encourage growth and development. Identified opportunities for improvement through feedback. Present and available for the team and our guests. Working together with team members to create service solutions. Empower team to seek out their own solutions.

Responsibilities included ensuring area expectations are being met by everyone on our team including Working Leads, Trainers, and Cast Members. Constantly providing clear guidance that ensured the area is run safely and efficiently. Maintained & demonstrated a positive attitude when the area switched from manual rotations to CDS.

Provided coaching and mentoring to employees. Built and maintained professional relationships with other lines of business.

Assisted with administrative support to management and area leads. Handled company assets such as keys, stockroom supplies, and communication devices. Present for operations during complications ensuring Guest and Cast Member safety through the area. Responding to department inquiries as needed. Produced reports, reviewed operational documents, filed and tracked work orders. Assisted leadership teams with various other tasks.