Sandra Villarreal
Lubbock,TX
Summary
Seeking to utilize my work experience into a role in your company. I possess strong multi-tasking skills. I have the ability to simultaneously manage various projects, schedules, and prioritize time management. Committed to being a positive advocate for patients and staff. I work great alone or with others and consistently exceed expectations.
Overview
30
30
years of professional experience
Work History
Facilities Coordinator
Excell Comm./Avison Young Real Estate
Lubbock, TX
02.2023 - Current
- Sourcing vendors and arranging appointments for repair services.
- Coordinating preventative maintenance work at facilities to ensure a timely completion of projects.
- Manage system work orders by distributing assignments and closing out completed work orders.
- Handle maintenance and repair demands by delegating assignments to team members.
- Coordinate resources and delegated assignments to maintain efficient building operations.
- Collect and prepare reports of statistical data to assess facility management objectives.
- Handle payments to vendors with business P-card. Create and maintain reconciliation report of receipts from team members.
- Code invoices for payment through the accounts payable system.
- Managed all facility-related invoices and vendor contracts.
- Monthly accounting of accruals report spreadsheets.
Health Unit Coordinator
University Medical Center
Lubbock, TX
01.2010 - Current
- To facilitate a smooth work flow for the nurses and doctors.
- Provide administrative support to nursing staff and doctors upon receiving patients to the unit.
- Data entry, answering multiple phone lines, paging physicians, and routing calls to the appropriate department or staff members.
- Prepare new patient files by entering demographic information into PowerChart.
- Updated patient information in electronic systems according to established policies and procedures.
- Entering requested orders into PowerChart system accurately. Consist of isolation carts, IV pumps and poles, dietary orders, and any other orders that are an approved access.
- Maintain inventory of medical supplies and equipment in the unit.
- Organize patient records, charts, and other documents in an orderly manner.
- Process paperwork related to hospital admissions, discharges, and transfers.
- Assist with scheduling appointments for patients before the patient is discharged.
- Assist with training and orienting new employees to departmental procedures.
- Request medical records from outside agencies or individuals.
- Provide customer service assistance to patients who have questions or concerns about their family members or friends.
- Communicate with patients and medical staff to convey important information and facilitate smooth unit operations.
- Communicate with patients and medical staff to convey important information and facilitate smooth unit operations.
- Assist with training and orienting new employees to departmental procedures.
- Meeting with leadership and setting up individual goals to maintain a positive work environment as a whole institution.
Lead Specialist- Otolaryngology Surgery Scheduler
TTUHSC
Lubbock, TX
01.2012 - 02.2023
- Data management skills handling all surgery candidates for 5 surgeons..
- Communicating with patients to reserve an appropriate date available for their surgical procedure.
- Managed doctor’s calendars, surgery schedules, organize all pre-operative testing appointments, data entry of all surgeries onto a reservation calendar for the operating room.
- Communicated with outside staff from other clinics, operating room staff, and vendors to set up surgeries.
- Obtained surgical clearances. Maintained knowledge of health insurances, benefits, and deductible verifications.
- Knowledge and experience with obtaining authorizations for surgical procedures and imaging authorizations. Verifying patients insurance benefits and deductible information. Collected deposits for surgeries. Goal set for collecting attained monthly. Prepared deposit daily. Assisted with checking patients in and out of their appointments, scheduled follow up appointments.
- Participated in ongoing training and compliance activities.
- Facilitate productive clinical and technical customer relationships.
- Exercised versatility in fast-paced, agile work environment.
- Reliable and trustworthy with patient information confidentiality.
- Using critical thinking skill to identify scheduling patients as deemed urgent for some patients more than others.
- Affective customer service dealing with different personalities.
- Developed and implemented process improvement initiatives to increase efficiency of Lead Specialist role.
- Analyzed customer feedback, identified trends, and recommended strategies to improve customer satisfaction levels.
- Leveraged specialized knowledge to act as subject matter expert within organization.
Records Clerk/ Supervisor
Retail Merchants Association Credit Bureau
Lubbock, TX
01.1995 - 01.2008
- In charge of public records filed. Traveled to 17 courthouses around Lubbock County. Reliable and trustworthy with little to no supervision .
- Promoted to department supervisor for a team of 7 individuals.
- Confidential data entered in consumer credit files.
- Created monthly reports to review with the leadership team.
- Tracked file movement and researched document histories.
- Composed correspondence to internal and external contacts.
- Training and development any education to be shared with the department staff.
Education
Associate of Applied Science - Microcomputing
South Plains College
Levelland, TX 05.1996
Skills
- Knowledge in MS Word, Excel, Power Point, Famis 360, OnBase, PowerChart, Centricity, IDX, RevCycle, Athena, and FirstNet,
- Managed care, authorizations, referrals, Workers Compensation cases, daily deposits, reconciliation reports
- Planning and Organizational skills
- Supervision & Leadership
- Active Listening and people skills
- Critical Thinking and Problem resolution
- Training & Development
- Customer Service, reliable, and trustworthy
- Bilingual (Spanish)
References
References available upon request.
Timeline
Facilities Coordinator
Excell Comm./Avison Young Real Estate
02.2023 - Current
Lead Specialist- Otolaryngology Surgery Scheduler
TTUHSC
01.2012 - 02.2023
Health Unit Coordinator
University Medical Center
01.2010 - Current
Records Clerk/ Supervisor
Retail Merchants Association Credit Bureau
01.1995 - 01.2008
Associate of Applied Science - Microcomputing
South Plains College
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