SANDRA WARE
San Diego,CA
Summary
Polished and disciplined professional with over 20 years of progressive success and excellence in customer service, administrative, operational and management roles for leading area independent grocer. Experienced in large-scale program operational support, integrated program communications and document management and control. Successful in product sourcing and purchasing including realizing cost avoidance through competitive intelligence, and negotiations including volume pricing and improved terms. Excellent client relation skills with strong analytical abilities, successful managing, adapting to changing priorities, program and executive needs, and as a liaison with other departments ensuring synergy and services integration. Demonstrated abilities ensuring alignment with organizational goals, data collecting, identifying operational deficiencies, developing remedies, and optimizing administrative practices. Creative visual communicator and graphic design professional experienced supporting brand initiatives through social media exploitation including Instagram and Facebook.
Overview
29
29
years of professional experience
Work History
Risk Management/ Buyer's Assistant
Jimbo's Naturally
San Diego, California
02.2025 - Current
Cashier
JIMBO'S NATURALLY
Carmel Valley, CA
10.2022 - Current
- Provides timely and responsive customer service utilizing extensive produce PLU codes and product knowledge.
- Conducts cashier operations with accuracy and ensures pricing integrity including reporting of system pricing errors.
- Performs end-of shift drawer reconciliations and reporting.
- Assists grocery in stocking shelf product and packaging for the bulk department.
- Over twenty years of progressive excellence with leading independent local natural foods and organic grocer with four San Diego area locations.
Owner
DISCORAMA DJ SERVICE
Las Cruces, NM
05.1997 - Current
- Reknowned DJ with a long time history and tremendous following from underground and festival events, private parties, huge nightclub events and college radio performances across New Mexico, West Texas, Arizona, San Francisco and Mexico.
Front End Supervisor
JIMBO'S NATURALLY
Carmel Valley, CA
09.2018 - 10.2022
- Four years of sustained excellence supervising front-end shift operations and managing divisional operations in the absence of Front-End Manager.
- Managed up to fifteen cashiers and front-end customer service associates.
- Managed performance, delegated assignments and provided end-of-shift and daily front-end reporting.
- Trained and mentored personnel on front-end operations by providing succession planning to retain talent.
- Delivered responsive customer services, and remedied escalated customer service scenarios.
- Secured adequate cash inventories and prepared cash inventory orders multiple times weekly.
- Processed deposits, change orders and ran daily and weekly reports.
- Verified credit card purchases and communicated with merchant services when discrepancies' occurred.
- Managed and collected front-end and customer survey data and developed continuous front-end improvements informed through analytics and client survey results.
- Assured divisional compliance with all cash handling best practices and pricing integrity. Reported and remedied any pricing errors to maintain good customer experience through compliance with all brand standards and best practices.
- Participated in the roll-out of multiple phased technology projects including software upgrades.
- Created improved cashier processes for non scanning items.
- Over twenty years of progressive excellence with leading independent local natural foods and organic grocer with four San Diego area locations.
Accounts Payable, Office Clerk II
JIMBO'S NATURALLY
, CA
01.2007 - 01.2018
- Eleven years of progressive responsibilities providing a range of administrative support in the corporate headquarters.
- Answered incoming calls, directed calls to appropriate party and division using in-house paging and intercom system.
- Received and sorted incoming mail and trafficked to appropriate organizational segment and personnel.
- Processed outgoing mail, ensure labeling and packaging compliance specific to carriers.
- Processed weekly in store transfers for each area location store, as well as goods movement between stores and distribution warehouse.
- Kept a current filing system at each location for vendor invoices and other documentation.
- Managed the purchasing of store and office supplies. Took charge office equipment and maintenance.
- Created purchase orders based on negotiated terms and pricing and ensured timely sign-off by senior leadership.
- Achieved cost avoidance informed through competitive intelligence data, volume pricing and improved terms.
- Promptly responded to corporate priorities and delivered accurate policy and process change initiatives to individual store management.
- Developed a vendor coupon redemption process that improved the retrieval rate from 75% to over 100%.
- Maintained supply of store uniforms including monthly distribution, and quarterly individual store order requests.
- Managed and controlled operational and assigned special projects documentation. Also, organized and kept 2 off-site storage units with HR and financial records.
- Coordinated the annual destruction of records with the Director of Administration and in compliance with directives.
- Trusted with confidential information and key holder to 4 store locations.
- Over twenty years of progressive excellence with leading independent local natural foods and organic grocer with four San Diego area locations.
Office Clerk & Accounts Payable I
JIMBO'S NATURALLY
, CA
06.2006 - 04.2007
- Delivered operational and administrative support including working a day in each store and one day in corporate headquarters providing a range of operational administrative support to each store Office Manager.
- Supported preparation of administration compliance, office equipment maintenance, and uniform requests.
- Directed and trafficked documentation, adhered to critical path schedules, and provided responsive support.
- Over twenty years of progressive excellence with leading independent local natural foods and organic grocer with four San Diego area locations.
Demo Clerk & Recycling Coordinator
JIMBO'S NATURALLY
, CA
02.2004 - 07.2006
- Grew sales and customer relationships through in-store tastings, new product demonstrations and coordinating in-store recycling program.
- Over twenty years of progressive excellence with leading independent local natural foods and organic grocer with four San Diego area locations.
Deli Shift Leader
JIMBO'S NATURALLY
, CA
08.2003 - 02.2004
- Over twenty years of progressive excellence with leading independent local natural foods and organic grocer with four San Diego area locations.
Education
Certificate of Completion - Small Business Accounting/ Recordkeeping
SAN DIEGO CITY COLLEGE
San Diego, CA01.2017
Skills
- ADMINISTRATIVE SPECIALIST
- ACCOUNTS PAYABLE
- ACCOUNTS RECEIVABLE
- SOURCING
- PURCHASING
- DOCUMENT MANAGEMENT
- DOCUMENT CONTROL
- DOCUMENTATION
- QUALITY REVIEW
- COMPLIANCE REVIEW
- CALENDAR MANAGEMENT
- DOCUMENTATION & REPORTING
- DATA COLLECTION
- DATA MANAGEMENT
- POLICY IMPROVEMENT
- PROCESS IMPROVEMENT
- SOCIAL MEDIA MARKETING
- STAKEHOLDER COMMUNICATIONS
- PROGRAM MANAGEMENT
- PROJECT MANAGEMENT
- PERSONNEL TRAINING
- MENTORING
- CLIENT RELATIONSHIP MANAGEMENT
- INVENTORY MANAGEMENT
- SPECIAL EVENT COORDINATION
- MONEY MANAGEMENT
Volunteer Experience
- Resource Room organizing, San Diego Rescue Mission, 12/01/24
- Event Volunteer & Mentor, THE CENTER - San Diego, CA, 01/01/05 - 12/31/13
- Official DJ, Opening and Closing Main Stage Ceremonies, SAN DIEGO AIDS WALK, 01/01/05 - 12/31/13
- Stage Manager & Talent Coordinator, SHE - FEST - SAN DIEGO PRIDE, 01/01/16
Competencies
- Large-scale program operational support
- Integrated program communications
- Document management and control
- Product sourcing and purchasing
- Cost avoidance through competitive intelligence
- Negotiations including volume pricing and improved terms
- Client relation skills
- Analytical abilities
- Program and project management
- Social media marketing
- Stakeholder communications
Timeline
Risk Management/ Buyer's Assistant
Jimbo's Naturally
02.2025 - Current
Cashier
JIMBO'S NATURALLY
10.2022 - Current
Front End Supervisor
JIMBO'S NATURALLY
09.2018 - 10.2022
Accounts Payable, Office Clerk II
JIMBO'S NATURALLY
01.2007 - 01.2018
Office Clerk & Accounts Payable I
JIMBO'S NATURALLY
06.2006 - 04.2007
Demo Clerk & Recycling Coordinator
JIMBO'S NATURALLY
02.2004 - 07.2006
Deli Shift Leader
JIMBO'S NATURALLY
08.2003 - 02.2004
Owner
DISCORAMA DJ SERVICE
05.1997 - Current
Certificate of Completion - Small Business Accounting/ Recordkeeping
SAN DIEGO CITY COLLEGE