Sandra Weihl
Eustis
Summary
Dynamic customer service professional with expertise in problem resolution, critical thinking, and client relations. Proven track record of enhancing customer satisfaction and training new staff to achieve service excellence.
Proactive Customer Service Representative with a strong focus on improving service delivery and fostering client relationships. Skilled in developing training materials and leading initiatives that drive customer loyalty and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Winn Dixie Supermarket
Eustis
05.2021 - 12.2025
- Led initiatives to improve response accuracy for public inquiries, increasing trust in services provided.
- Developed training materials for staff, enhancing onboarding experience and performance consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Managed customer transactions accurately, ensuring smooth checkout processes.
Community Outreach Specialist
State of Florida FLHSMV
Daytona Beach, FL
01.2009 - 03.2020
- Resolved customer inquiries, ensuring accurate information and timely service delivery.
- Assisted in processing vehicle registrations and title transfers efficiently.
- Maintained up-to-date knowledge of Florida motor vehicle laws and regulations.
- Trained new team members on customer service protocols and system navigation.
- Balance tills.
- Schedule clients for their needs
- Implemented process improvements to enhance overall customer satisfaction rates.
- Collaborated with cross-functional teams to streamline service operations and reduce wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Developed and implemented community engagement initiatives to strengthen local partnerships.
- Coordinated outreach programs promoting health and wellness resources for diverse populations.
- Analyzed community needs through surveys and feedback, informing strategic program adjustments.
- Established relationships with local organizations to facilitate resource sharing and collaboration.
- Evaluated program outcomes, driving continuous improvement in service delivery and community impact.
- Strengthened partnerships with local businesses and nonprofits to support mutually beneficial initiatives.
- Increased public awareness of available resources by organizing informational workshops, seminars, and events.
Education
Accounting & Business
Davis School of Business
Toledo, OH05-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Problem resolution
- Payment processing
- Client relations
Languages
English
Professional Working
Timeline
Customer Service Representative
Winn Dixie Supermarket
05.2021 - 12.2025
Community Outreach Specialist
State of Florida FLHSMV
01.2009 - 03.2020
Accounting & Business
Davis School of Business
ABCD Awards
ABOVE, BEYOND, the CALL OF DUTY.
When severe storms would hit a certain area, We would go to that area and assist customers with their Driver licenses, Identification Card, Tags renewal or replaced. We were away from home for weeks at a time.