Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Esthetician
11 Years 11 Months
Lash Addict Studios | 11.2014 - Current
Developed innovative marketing plans that increased brand awareness and expanded client base across Atlanta.
Established competitive pricing and promotional discounts to consistently meet profit targets.
Provided exceptional customer service while explaining treatment processes, delivering aftercare instructions, and securing payments.
Advised clients on proper home-care regimens.
Stocked treatment rooms with proper supplies.
Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
Educated patients on treatment options.
Claim Assistant
1 Year 9 Months
Grandassa Harris American Family Insurance | 09.2024 - 06.2026
Processed claims efficiently, ensuring compliance with company policies and regulatory standards.
Evaluated claims for accuracy and completeness, identifying discrepancies for further review.
Assisted in gathering necessary documentation for claim investigations to support timely resolution.
Collaborated with adjusters to facilitate communication between clients and insurance teams, enhancing service delivery.
Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
Prepared files, letters and notices.
Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
Logged, allocated and managed claims.
Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
Human Resources
4 Years 5 Months
Serco North America | 03.2009 - 08.2013
Managed receivable and payable accounts to ensure accurate financial tracking.
Process military soldiers an easy in and out transitions to the Republic of Korea.
Facilitated smooth transitions for military personnel relocating to the Republic of Korea by coordinating necessary documentation and procedures.
Provided guidance and addressed inquiries from military personnel and administrators.
Worked closely with human resources to maintain accurate military soldiers records, ensuring data privacy compliance at all times.
Country Coordinator
1 Year 5 Months
Combined Federal Campaign Overseas (CFC-O) | 09.2007 - 02.2009
Facilitated collaboration between local agencies and federal stakeholders to optimize campaign outreach efforts.
Implemented strategies to improve donor retention through targeted outreach and relationship-building activities.
Coordinated fundraising initiatives to enhance community engagement and support for charitable organizations.
Developed training materials for volunteers, ensuring effective communication of campaign objectives and processes.
Led workshops focused on best practices for effective fundraising techniques, improving overall campaign performance.