SANDRA WILLIAMS-BOWLES
Gemini Tech Services
Lawton,US
1
Certification
26
years of professional experience
Dispatcher with extensive experience in managing military transport logistics, ensuring safety and operational efficiency. Skilled in telecommunications, public safety, and emergency management, fostering a collaborative environment that enhances team capabilities. Passionate about driving improvements in business operations and maintaining high performance with minimal supervision.
Work History
Transportation Dispatcher
1 Year 1 Month- Trained new dispatchers on operational protocols and software usage for streamlined workflows.
- Monitored vehicle performance and maintenance schedules to ensure compliance with safety regulations.
- Developed standard operating procedures for dispatching processes, enhancing operational consistency.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Provided training and guidance to new dispatchers.
- Worked closely with customers to effectively resolve issues and complaints.
- Enhanced team morale and cohesion by fostering environment of open communication and mutual support.
- Maintained accurate and up-to-date records of transportation activities, contributing to seamless operations.
- Addressed customer inquiries and complaints, maintaining high levels of customer satisfaction.
- Improved operational efficiency by coordinating dispatch of vehicles according to real-time demands and schedules.
- Enhanced driver satisfaction with regular communication and problem-solving support.
- Ensured compliance with all regulatory requirements, safeguarding company's reputation and operational legality.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Dispatcher
8 Years 8 Months- Manage military transport logistics, ensuring safety and efficiency.
- Oversaw vehicle maintenance coordination to enhance operational readiness.
- Train and guide staff in dispatch systems, enhancing team capabilities.
- Monitor routes and dispatch priorities, adapting to dynamic conditions.
- Facilitate communication and problem-solving for travel-related issues.
- Monitored vehicle dispatches and adjusted priorities based on real-time data, ensuring timely service and minimizing delays.
- Maintained comprehensive records of all dispatch activities, facilitating accurate tracking of personnel movements and vehicle status.
- Provided technical assistance to team members on military travel procedures, promoting a collaborative environment and shared knowledge.
- Trained and guided staff in dispatch systems, fostering a collaborative environment and enhancing overall team capabilities.
Bus Driver
8 Years 8 Months- Ensured timely arrivals by adhering to schedules and optimizing routes using GPS.
- Enhanced passenger safety through regular vehicle inspections and proactive maintenance.
- Improved customer satisfaction by maintaining a welcoming environment and clear communication.
- Reduced delays by dynamically adjusting routes based on real-time traffic conditions.
- Monitored passenger behavior to prevent incidents, ensuring a safe travel experience.
- Executed pre-trip inspections to ensure vehicle reliability, enhancing passenger safety and reducing maintenance-related disruptions.
- Utilized GPS and navigation tools to optimize routes, achieving timely arrivals and minimizing operational disruptions.
- Engaged with passengers to foster a welcoming atmosphere, enhancing customer satisfaction and loyalty through effective communication.
- Monitored traffic patterns and adjusted routes dynamically, reducing delays and improving overall service efficiency.
- Maintained a professional demeanor and clear communication to ensure passenger comfort and safety throughout each journey.
- Executed pre-trip inspections to ensure vehicle reliability, enhancing passenger safety and minimizing service disruptions.
Bus Driver
2 Years 4 Months- Transported passengers safely, ensuring compliance with traffic laws and company schedules.
- Communicated effectively with passengers, providing route and fare details.
- Assisted disabled passengers, enhancing accessibility and service quality.
- Navigated traffic and construction using GPS, maintaining timely arrivals.
- Adhered to safety protocols, contributing to a reliable transit system.
- Delivered exceptional passenger service, fostering a welcoming environment that enhanced customer satisfaction and loyalty.
- Executed safe and timely transport of passengers, achieving consistent on-time performance and reducing delays.
- Worked with transit coordinators to optimize routes, ensuring efficient service delivery while adhering to local regulations.
- Maintained rigorous compliance with DOT regulations, enhancing safety standards and promoting operational excellence.
- Delivered exceptional passenger service, fostering a welcoming environment that enhanced customer satisfaction and loyalty.
- Executed safe and timely transport of passengers, achieving consistent on-time performance and reducing delays.
Bus Driver
7 Years- Ensured schedule adherence by anticipating traffic and construction delays.
- Transported passengers safely, adhering to traffic regulations.
- Assisted disabled passengers, ensuring safe boarding and exiting.
- Communicated route and fare details to passengers clearly.
- Maintained compliance with DOT and local driving laws.
- Streamlined route planning to minimize delays, resulting in improved on-time performance and enhanced passenger satisfaction.
- Evaluated traffic patterns and adjusted schedules accordingly, ensuring consistent adherence to safety protocols and timely arrivals.
- Coordinated with maintenance teams to address vehicle issues promptly, leading to reduced downtime and sustained operational efficiency.
- Provided exceptional assistance to passengers with disabilities, fostering an inclusive environment and promoting community trust.
- Communicated effectively with passengers regarding routes and schedules, enhancing overall customer experience and loyalty.
- Streamlined route planning to minimize delays, achieving improved on-time performance and elevated passenger satisfaction.
Asst Director
4 Years 8 Months- Oversaw play activities, fostering creativity and imagination among children.
- Identified developmental issues early, enhancing child support strategies.
- Managed enrollment screening, ensuring quality intake over 5 years.
- Led outings to parks and zoos, promoting experiential learning.
- Directed administrative tasks, optimizing operational efficiency.
- Fostered a nurturing environment for children, enhancing their social skills and emotional well-being through daily interactions and personalized attention.
- Implemented structured learning activities, leading to noticeable improvements in children's readiness for school and overall developmental milestones.
- Coordinated with parents and staff to address children's developmental needs, ensuring effective communication and tailored support for each child.
- Monitored children's progress and behaviors, identifying trends that informed individualized learning plans and interventions for developmental issues.
- Encouraged creativity through art and music activities, sparking children's imagination and fostering a love for learning in a fun, engaging manner.
- Fostered a nurturing environment, enhancing children's social skills and emotional well-being through personalized attention and daily interactions.
Education
Long Term Care Nurse Aide/Home Health Aide
Child Development
Skills
Excel (Skillful)
Data Entry (Skillful)
Navigation (Skillful)
CDL (Experienced)
Transportation (Experienced)
Customer Service (Expert)
Emergency Management (Experienced)
Time Management (Skillful)
Public Safety (Skillful)
Telecommunications (Experienced)
Dispatching (Experienced)
Quality Control (Skillful).
Certification
Continuing Education Centers For Early Childhood Professional Development Jan 2003, OPSEC Level 1 Training US Army Dec 2019 - Present, JKO Antiterrorism Awareness Training US Army Jun 2025 - Present, Personally Identifiable Information US Army Dec 2025, Insider Threat Awareness US Army Sep 2025, Cyber Awareness Training US Army Oct 2019 - Present, GCSS Army Training US Army Dec 2023 - Present
Timeline
Transportation Dispatcher
Gemini Tech Services
08.2025 - CurrentRead More
Dispatcher
Chenega Corporation
12.2016 - 08.2025Read More
Bus Driver
Chenega Corporation
12.2016 - 08.2025Read More
Bus Driver
Lawton Area Transits System
08.2014 - 12.2016Read More
Bus Driver
Lawton Public Schools Foundation
08.2007 - 08.2014Read More
Asst Director
Kindercastle Childcare Center
09.2000 - 05.2005Read More
University of Oklahoma
Child Development
Read More
Great Plains Technology Center
Long Term Care Nurse Aide/Home Health Aide
Read More