Overview
Work History
Education
Skills
Certification
Languages
Quote
Timeline
Generic

SANDRA Wilson

SPRINGBORO,OHIO

Overview

25
25
years of professional experience
1
1
Certification

Work History

Chief Learning Officer

The Sage Group
01.2010 - 08.2018
  • Oversaw development and implementation of quality educational programs.
  • Observed teachers and students in classrooms [Timeframe] to gather data and improve instruction.
  • Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
  • Recruited, trained and mentored faculty and staff in best practices for instruction.
  • Reviewed and refreshed [Type] curriculum with faculty members to continuously improve quality of instruction.
  • Selected college credit technology based curriculum and ensured college accreditation was granted to educate students in through Nashville State Community College approved the credit through the Sage Group Subject Matter Expert Review of curriculum and accepted towards an associates degree at Nashville Sate Community College.
  • Inspired educators in The Sage Group company to facilitate in adult learning methodology and facilitated corporate clients , leading to students towards attainment of an associate degree or any other accredited college that would accept transfer of credit from Nashville State.
  • Achieved and maintained [Type] accreditation through [Action].

Advertising Assistant

JC Penny Department Store
09.1983 - 09.1984
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Drafted common document templates for use by executives and employees.
  • Advised regarding delays and special circumstances.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed [Type] calendar and recommended adjustments based on demand.
  • Produced accurate [Type] documentation and organized resources to smoothly execute changes.

Director of Corporate Learning

The Sage Group
01.1983 - 12.1983
  • Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
  • Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Increased school registrations over 80% with improved promotional approaches, outreach strategies and parent engagement plans.
  • Strengthened [Type] operations by aligning processes to capitalize on new educational trends.
  • Boosted effectiveness of department personnel by conferring with Lead Adult Learning Subject Matter Experts in College accredited colleges to rebalance classes, increase resource utilization and integrate new technology.college degreed facilitors

Television Communications Associate

WHIO Channel 7 Television Station
06.1976 - 08.1981
  • Organized work to meet demanding production goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Retail Sales Associate

JCPenney
06.1973 - 08.1981
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Retail Sales Associate

Woody's Bakery
06.1974 - 08.1975

Education

Master of Arts - English And Communications

Graduated With Honors
Richmond,KY
08.1989

Master of Arts - English

Eastern Kentucky Univeristy
Richmond, Kentucky
08.1982

Skills

  • Positive Reinforcement Strategies
  • Academic Standards Management
  • Program Analysis
  • Interactive Learning
  • Policy and Procedure Enforcement
  • Educational Strategies
  • Behavior Modification
  • Learning Programs
  • Class Scheduling
  • Administrative Staff Coordination
  • Designing Talent
  • Learning Platforms
  • Employee Programs
  • Group Sessions
  • Curriculum Design
  • Adult Learning Principles
  • Employee Engagement
  • Teaching and Instruction
  • Special Education Programs
  • Faculty Management
  • Teacher Observation
  • Culture Transformation
  • Social Studies
  • Agile Methodology
  • Classroom Evaluations
  • Activity Organization
  • Critical Thinking
  • Positive Learning Environment
  • Technical Project Management
  • Project Workflow Management
  • Higher Education
  • User Experience
  • Industry Best Practices
  • Group Assistance
  • Instructional Practices
  • Vocational Programs Development
  • Online Learning
  • Multicultural Leadership
  • Product Execution
  • Student Needs Assessments

Certification

  • Lead Facilitaor Corporate Communications, The Pace Group - 1983-2003 Adult Learning
  • Certified Director of Facilitaion, [Company Name] - 2005-2002009 Training

Languages

English
Full Professional
French
Elementary
Spanish
Elementary

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Chief Learning Officer

The Sage Group
01.2010 - 08.2018

Advertising Assistant

JC Penny Department Store
09.1983 - 09.1984

Director of Corporate Learning

The Sage Group
01.1983 - 12.1983

Television Communications Associate

WHIO Channel 7 Television Station
06.1976 - 08.1981

Retail Sales Associate

Woody's Bakery
06.1974 - 08.1975

Retail Sales Associate

JCPenney
06.1973 - 08.1981

Master of Arts - English And Communications

Graduated With Honors

Master of Arts - English

Eastern Kentucky Univeristy

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