Sandra Wismer
Levittown,PA
Summary
Accomplished Supervisor at Verizon Telecom Regional Operations, enhanced team productivity and customer satisfaction through strategic planning and complex problem-solving. Skilled in staff management and process improvement, leading initiatives that significantly increased efficiency while managing budget. Expert leadership and analytical thinking fostered cross-functional collaboration and professional development, showcasing a commitment to excellence and innovation.
Overview
26
26
years of professional experience
Work History
Supervisor, Dispatch Resource Center
Verizon Telecom Regional Operations
01.2005 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Maintenance Administrator
Verizon Telecom Regional Operations
10.1992 - 01.2005
- Enhanced team productivity with thorough training in safety procedures and equipment use.
- Ensured smooth transitions during staff changes by effectively documenting processes and procedures related to maintenance administration tasks.
- Established clear communication channels between departments, facilitating cross-functional collaboration on maintenance projects.
- Implemented energy-saving initiatives that reduced utility costs while maintaining facility functionality.
- Proficient in all Dispatch Resource Center functions resulting in Map Captain DIspatcher for 2 years.
- Coordinated emergency response efforts .
Education
Penn State University
University Park, PASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Strategic planning
- Analytical thinking
- Process monitoring and improvement
- Schedule development
- Policy and procedure development
Timeline
Supervisor, Dispatch Resource Center
Verizon Telecom Regional Operations
01.2005 - 11.2018
Maintenance Administrator
Verizon Telecom Regional Operations
10.1992 - 01.2005
Penn State University
Similar Profiles
HELEN POULINHELEN POULIN
Business Intelligence Senior Manager at Verizon Business Markets-Experience, Marketing Operations & StrategyBusiness Intelligence Senior Manager at Verizon Business Markets-Experience, Marketing Operations & Strategy
INGRID MENEZESINGRID MENEZES
Team Manager at Network Operations - British Telecom, BT ROCTeam Manager at Network Operations - British Telecom, BT ROC
Bann EloubaidyBann Eloubaidy
Wireless Network Engineer at Telecom COs (Verizon)Wireless Network Engineer at Telecom COs (Verizon)