Sandra Wood - Registed Medical Assistant - OhioHealth

Summary

Results-driven , Senior Registered Medical Assistant with 21+ years of experience across diverse clinical environments including primary care, podiatry and surgical specialties with current focus in plastic, reconstructive surgery and hand specialty. Strong focus on patient-centered care and operational efficiency. Skilled in managing patient flow, enhancing clinical workflows, ensuring timely and accurate documentation to support healthcare providers and elevate patient experiences. Proven leader in clinical operations, compliance, sterilization standards and staff training. Known for driving provider efficiency, maintaining audit readiness, and supporting high-functioning clinical teams with minimal supervision while following core values of a HRO.

Overview

21

years of professional experience

1

Certification

Work History

Registed Medical Assistant

OhioHealth

Marion, Ohio

04.2016 - Current

Administered patient intake processes, ensuring accurate medical histories and documentation.
Assisted healthcare providers with examinations and procedures, enhancing patient care efficiency.
Managed electronic health record systems to maintain accurate and timely patient information.
Educated patients on treatment plans and medication usage to promote compliance.
Coordinated scheduling of appointments, optimizing provider availability and patient flow.
Monitored vital signs and reported changes in patient condition for timely interventions.
Trained new staff on clinical procedures and office protocols to foster team performance.
Implemented workflow improvements that reduced wait times and increased patient satisfaction scores.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Medical Assistant

Center Street Community Health Center

Marion, OH

03.2005 - 04.2017

Assisted healthcare providers with patient examinations and treatments.
Managed patient records using electronic health record (EHR) systems to ensure accuracy.
Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
Educated patients on treatment plans and preventive care measures to enhance health literacy.
Conducted routine lab tests and prepared specimens for analysis, ensuring compliance with protocols.
Monitored inventory levels of medical supplies, facilitating timely reordering to maintain stock.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Sanitized, restocked, and organized exam rooms and medical equipment.

Education

No Degree - Medical Assistant

Marion Technical College

Marion

High School Diploma -

Ridegedale

Marion, OH

05-1999

Skills

Clinical & Surgical Support:

Maintain efficient patient flows to support productivity and minimize delays
Assist with plastic and hand surgery procedures, ensuring proper patient prep and post-operative care
Provide physician/provider directed patient education and advanced wound care management

Operational & Workflow Management

Identify and resolve workflow inefficiencies, improving overall clinic performance
Lead daily clinicals workflow, ensuring providers remain on schedule and maximize productivity
Function as a key operational support role with minimal supervision
Coordinate and manage surgical scheduling to optimize case flow and resource utilization
Precertification with insurances
Payment collection
Referral management

Compliance, Safety & Sterilization

Support clinical audits, surveys, and corporate site visits with accurate documentation and readiness
Oversee autoclave operations, maintenance, and biological monitoring ensure sterilization standards
Serve as in-office resource for infection control and patient safety practices

Training & Leadership

Act as resource and point of contact for clinical staff regarding best practices and safety standards
Serve as lead trainer for sterilization protocols and clinical procedures
Mentor and onboard new staff, ensuring adherence to clinical standards and workflow expectations

Administrative & Clinical Support

Maintain detailed documentation for regulatory and hospital compliance requirements
Manage supply ordering and inventory to maintain uninterrupted patient care

Professional Highlights

21 years of progressive clinical experience across multiple specialties
Recognized leader in compliance, sterilization, and clinical workflow management
11 years in primary care, 11 years in podiatry and 95 years in plastic reconstructive and hand specialties
Proven ability to enhance provider productivity and maintain audit readiness
Trusted to operate independently while supporting high-level clinical and operational functions

Leadership & Advanced Responsibilities

Contribute to maintaining regulatory compliance and successful site evaluations
Act as primary point of contact for clinical safety, compliance, and audit readiness
Support operational decision-making to improve workflow efficiency and patient care delivery
Lead sterilization and infection control training programs across staff

Core Competencies

Leadership & Staff training
Surgical & Procedural Support
Wound care management
Sterilization & Infection Control
Clinical Compliance & Audit Readiness
Surgery Scheduling & Workflow Optimization
Patient Flow & Provider Efficiency
Cross-Specialty Clinical Expertise
Inventory & Supply Chain Coordination
Documentation & Regulatory Compliance

Accomplishments

Recognized for outstanding dedication to patient care.
Recognized for going above and beyond the call of duty.
Recognized for audit readiness
Completed training in supply ordering/management
Completed training and recognized autoclave specialist.
Completed training and recognized preceptor