Sandra Zamudio
Clayton,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Well-qualified manager, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within COVID19 regulations and Administration department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Dedicated Customer Service excels in driving sales and building customer relationships. Identifies new business opportunities and creates key client relationships. Utilizes superior communication, presentation and time management skills to achieve maximum sales and high-level customer loyalty. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Dedicated representing the company in driving sales and building customer relationships. Identifies new business opportunities and creates key client relationships. Utilizes superior communication, presentation and time management skills to achieve maximum sales and high-level customer loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Representative
CLAYON SEAFOOD MARKET LLC
Clayton, NC
02.2012 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Expanded territory by executing effective warm calls and negotiating contracts.
- Oversaw account services for key regional clients.
- Communicated updates regarding business proposals, contracts and current projects.
- Processed client payments and updated accounts.
- Contacted customers to assess satisfaction and current needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased profits by through generating and maintaining relationships with accounts and effectively selling new products
Education
Associate of Arts - Business Administration And Management
Wake Technical Community College
Raleigh, NC12.2017
High School Diploma -
Halifax Community College
Weldon, NC06.2004
Skills
- Business growth and retention
- Client Service
- Customer Relations
- Account development
- Upbeat and Positive Personality
- Creative Problem Solving
- Upselling
- Account management
- Cash Handling
- Store opening and closing
- Point of sale operation
- Excellent Communication
- Data Entry
Accomplishments
- Supervised team of staff members.
- Achieved Customer Services certification through Wake tech collage.
- Achieved certification in Tax Preparer
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified , Tax Preparer Assistant WakeTech - 2015
- Certified Customer service, Wake tech collage - 2016
- Certified Leadership, Wake tech - 2016
Timeline
Representative
CLAYON SEAFOOD MARKET LLC
02.2012 - Current
Associate of Arts - Business Administration And Management
Wake Technical Community College
High School Diploma -
Halifax Community College