Sandra Zarazua
Richmond,TX
Summary
Detail-oriented and adaptable professional with over 6 years of customer service experience, skilled in managing fast-paced environments and providing exceptional support. Proven ability to handle multiple tasks, maintain data accuracy, and communicate effectively with diverse groups. Seeking to leverage strong organizational and interpersonal skills to contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Server
Japaneiro's
Sugar Land, TX
02.2023 - Current
- Managed customer interactions by addressing inquiries and resolving complaints to enhance overall service quality.
- Streamlined operations by coordinating multiple tables and priorities, ensuring optimal service delivery during peak hours.
- Exhibited calmness and professionalism in challenging situations, working collaboratively with team members to provide accurate and prompt service.
- Oversaw payment transactions and cash management activities, maintaining strict adherence to data integrity standards.
Bartender
Gringo's Mexican Kitchen
Stafford, TX
07.2019 - 02.2023
- Directed daily operational activities, managing inventory counts, cash drawer preparation, and sales reporting to maintain operational efficiency.
- Addressed customer and team needs promptly to demonstrate effective time management and operational efficiency.
- Leveraged strong communication and upselling strategies to elevate customer experience and satisfaction.
Education
High School Diploma -
B F Terry High School
Richmond, TXSkills
- Organizational Skills
- Multitasking
- Communication
- Problem-Solving
- Team Collaboration
- Time Management
- Bilingual (Fluent in English and Spanish)
Skills & Certifications
Languages: Spanish (Fluent), English (Fluent)
Timeline
Server
Japaneiro's
02.2023 - Current
Bartender
Gringo's Mexican Kitchen
07.2019 - 02.2023
High School Diploma -
B F Terry High School