Sandra Zutterling
Amelia,OH
Summary
Proven sales professional with extensive experience at J.C. Penney, adept in upselling and providing exceptional customer service. Excelled in building customer loyalty and enhancing shopping experiences, evidenced by surpassing credit card application targets. Skilled in problem-solving and communication, consistently achieving positive outcomes in customer satisfaction and retention.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
47
47
years of professional experience
Work History
Sales Associate
J.C. Penney
10.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Furniture, Mattresses, Fine Jewelry
Macy's Call Center
09.2015 - 04.2020
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate Fine Jewelry, Custom Window Depart
J.C.Penney
10.2005 - 08.2015
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Used in-store system to locate inventory and place special orders for customers.
Customer Servide Manager
Smurfit-Stone Container Corporation
06.1977 - 07.2005
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
Withrow High School
Cincinnati, OHSkills
- Promotional support
- Upselling
- Exchange coordination
- Problem-solving skills
- Reliable and punctual
- Excellent people skills
- Excellent communication skills
- Price quote preparation
- Exceptional customer service
- Positive and professional
Timeline
Sales Associate
J.C. Penney
10.2023 - Current
Sales Furniture, Mattresses, Fine Jewelry
Macy's Call Center
09.2015 - 04.2020
Sales Associate Fine Jewelry, Custom Window Depart
J.C.Penney
10.2005 - 08.2015
Customer Servide Manager
Smurfit-Stone Container Corporation
06.1977 - 07.2005
High School Diploma -
Withrow High School
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