SANDRA A. VALLEJO
SAN ELIZARIO,TX
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in providing guidance and encouragement to patients through physical and emotional support. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Direct Care Worker
Compass Connections, AKA
01.2022 - Current
- BCFS CASA MARIPOSA) 1104 –, Enforced rules and managed behavior through developmentally appropriate discipline
- Maintained effective schedule balance between rest periods, active play and instruction
- Introduced children to educational games and activities to boost learning
- Led children in creative, athletic and educational activities while maintaining safe and orderly group
- Instructed children in crafts and other activities to promote gross and fine motor skills
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Customer Service Representative
Epcom
07.2016 - 01.2022
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Processed customer adjustments to maintain financial accounts
- Updated account information to maintain customer records
- Answered product and service questions, suggesting other offerings to attract potential customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recorded account information to open new customer accounts
- Promoted available products and services to customers during service, account management and order calls
- Effective liaison between customers and internal departments
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating
- Welcoming, positive experiences.
Childcare Provider
Loyal Source Govn't Services/Childcare Provider, Loyal Source Govn't Services
01.2016 - 07.2016
- Enforced rules and managed behavior through developmentally appropriate discipline
- Maintained effective schedule balance between rest periods, active play and instruction
- Introduced children to educational games and activities to boost learning
- Led children in creative, athletic and educational activities while maintaining safe and orderly group
- Instructed children in crafts and other activities to promote gross and fine motor skills
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Substitute Teacher
San Elizario ISD
08.2015 - 12.2015
- Upheld classroom routines to support student environments and maintain consistent schedules
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Developed rules and set goals to maintain order in classroom
- Supervised lunchroom and recess activities.
International Customer Service Representative
OTTO Engineering
01.2001 - 08.2013
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected and analyzed customer information to prepare product or service reports
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Updated account information to maintain customer records
- Answered product and service questions, suggesting other offerings to attract potential customers
- Recorded account information to open new customer accounts
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Answered customer telephone calls promptly to avoid on-hold wait times
- Facilitated inter-departmental communication to effectively provide customer support
- Maintained up-to-date knowledge of product and service changes
- Responded proactively and positively to rapid change
- Sought ways to improve processes and services provided
- Met customer call guidelines for service levels, handle time and productivity
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Child Care Volunteer Aide
Church
01.2001 - 08.2013
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Read and told stories to promote and support overall language development
- Engaged with children individually to encourage physical activity and academic curiosity
- Promoted language development skills through reading and storytelling
- Maintained child-friendly environment by allowing frequent access to outdoor activities
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Created and implemented diverse educational strategies to boost development
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
Associate of Arts - Dental Assisting
Kaplan Texas School of Business
05.2014
High School Diploma -
San Elizario High School
05.1997
Skills
- State Regulations Knowledge
- Problem solving strength
- First Aid and Safety
- Interpersonal communication skills
- Patient Care
- Client Service
- Meal Preparation
- Customer Relations
- Account servicing
- Strategic planning
- Lead prospecting
- Performance improvement
- Policies and Procedures
- Patient Bathing
- Community Activities
- Crisis Management
- Direct Supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Direct Care Worker
Compass Connections, AKA
01.2022 - Current
Customer Service Representative
Epcom
07.2016 - 01.2022
Childcare Provider
Loyal Source Govn't Services/Childcare Provider, Loyal Source Govn't Services
01.2016 - 07.2016
Substitute Teacher
San Elizario ISD
08.2015 - 12.2015
International Customer Service Representative
OTTO Engineering
01.2001 - 08.2013
Child Care Volunteer Aide
Church
01.2001 - 08.2013
Associate of Arts - Dental Assisting
Kaplan Texas School of Business
High School Diploma -
San Elizario High School