Sandra B. Grisham
Virginia Beach,VA
Quote
God is still a God of restoration and healing. No situation is too far gone for God to restore.
Brian Logue
Summary
Conscientious and warm hearted professional with a strong desire to advocate for social and economic well-being of individuals and families. Skilled in customer service, confidentiality, communication, support and assistance. Excelled in confidentiality with multi-culturally diverse populations facing adversity while attending to the needs of children and families involved in Child Protective Services.
Skills
- Customer Service
- Attention to Detail
- Critical thinking abilities
- Professionalism and Ethics
- Data entry proficiency
- Deadline-oriented
- Regulatory Compliance Awareness
- Accuracy and Precision
- Created reports
- Sound Judgment
- Teamwork and Collaboration
- Proficient in MS Office, including Excel, Word, OneNote, PowerPoint & Adobe Acrobat Pro
Accomplishments
- Utilized Microsoft Excel to create and maintain tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Social Relations - Built rapport while working with diverse child and family populations facing adversity through consistent support, encouragement, advocacy efforts.
Education
Bachelor of Science - Clinical And Counseling Psychology
Regent University
Virginia Beach, VA05.2024
Associate of Science - Social Sciences
Tidewater Community College
Virginia Beach, VA05.2022
High School Diploma -
Great Bridge High School
Chesapeake, VA06.1993
Work Preference
Work Type
Full TimeImportant To Me
Company CultureWork-life balancePaid time offPaid sick leaveHealthcare benefitsWork History
Junior Loan Processor
Gateway Mortgage Group, LLC
02.2021 - 04.2024
- Provided excellent customer service by assisting processors in an efficient and timely manner
- Improved turnaround times by promptly ordering mortgage appraisals, title, homeowners insurance, FHA Case numbers, CAIVRS, VA Certificate of Eligibility, verifications of employment and residence, etc.
TPCU Analyst
WPS Health Solutions/Aerotek
11.2020 - 02.2021
- Verified license compliance and add or remove medical practices and licensed professionals from the system as requested.
Loan Operations Assistant
OVM Financial
01.2020 - 09.2020
- Provided excellent customer service by assisting processors in an efficient and timely manner
- Improved turnaround times by promptly ordering mortgage appraisals, title, homeowners insurance, FHA Case numbers, CAIVRS, VA Certificate of Eligibility, verifications of employment and residence, etc.
Seasonal Driver Helper
United Parcel Service
10.2019 - 12.2019
- Exhibited good attendance, work habits, and willingness to learn job functions and assist with a great attitude.
- Assisted driver with holiday package deliveries to residential and commercial locations.
Waitress/Hostess
Andy's Pancake & Steakhouse
11.2018 - 10.2019
- Provided customers with exceptional customer service while seating, serving, and cashiering
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed, and balanced register at the end of the evening.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Temp Construction Draw/Loan Operations Specialist
Xenith Bank/Aerotek
09.2017 - 06.2018
- Maintained strict confidentiality of sensitive client information in accordance with company guidelines and applicable regulations throughout all stages of the loan process.
- Processed large monetary transactions for borrowers/builders based on the percentage of construction completed as deemed by the appraiser/inspector
- Paid escrowed taxes to county/city
- Processed loan maintenance requests such as credit verifications, loan payoff quotes, and updated requested loan changes.
Appraisal Coordinator, Bond Specialist & Disbursement Spec
Gateway Mortgage, LLC
09.2013 - 05.2017
- Appraisal Coordinator- Processed 100+ appraisals for a nationwide mortgage company
- Followed up on appraisal requests to ensure timely delivery, as well as on past-due appraisals
- Submitted invoices for completed appraisals.
- Cash Disbursement Specialist- Performed ACHs & transfers for a nationwide mortgage company
- Assisted with payment processing duties
- Cut & distributed escrow checks to vendors and refunds to borrowers.
- Bond Specialist- Gathered necessary mortgage paperwork, scanned & sent out loan documents to buyers for our jumbo loans.
Loan Administrative Assistant & Teller
IBC Bank
03.2012 - 09.2013
- Consumer Loan Assistant- Assisted potential borrowers through the loan application process for Consumer, Home Equity and Home Equity line of credit loans
- Gathered required information for underwriting to make a loan decision
- Met face to face for close approved loans.
- Teller- Provided ultimate customer service to our customers while attending to their banking needs
- Excellent cash handling experience with very few errors.
Office Assistant III
Chowan County Dept of Social Services
09.2009 - 12.2010
- Transported foster children to/from doctor's appointments
- Monitored visitations between children & parents
- Maintained closed CPS records as well as open & closed Food Stamp, Medicaid & WIC records.
- Cultivated resilience in families facing adversity through consistent support, encouragement, advocacy efforts.
- Demonstrated cultural competence while working with diverse populations, ensuring sensitivity to varying needs and backgrounds among clients served.
- Maintained confidentiality regarding sensitive client information while ensuring compliance with all legal and ethical requirements.
Recommendations
Excellent Letters of Recommendation are available.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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