SANDRA D GAONA
Fresno,CA
Summary
To Authorized to work in the US for any employer Enthusiastic Head Cashier with 10 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
PGA Tour Superstore
Las Vegas, NV
02.2022 - 07.2022
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via POS systems, providing accurate charges and credits.
Care Provider
Home Supportive Services
Fresno, CA
06.2012 - 01.2022
- Taking care of others mostly elderly who cannot do for themselves any longer
- Supervise individuals; assist with medication dose and cleaning of their homes
- Help them with their financial issues; I would drive them to doctors' appointments and to the pharmacy to pick up their medications.
Food and Beverage Associate
Skullys BBQ
Fresno, CA
07.2020 - 12.2021
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Limited portion sizes and used garnishes to control food costs.
- Integrated service and team management strategies to boost business profits.
- Orchestrated positive customer experiences by overseeing every area of the BBQ buisness operations.
Teachers Aide
West Park Elementary, S. Valentine Ave Fresno CA
Fresno, CA
01.2018 - 12.2018
- Assisting teachers with reinforcing the rules and instructions that are being applied in their daily routine
- Take groups of students and worked together at their desks and tables
- Make sure the classroom is well organized for the teacher as well as the students
- I also did some clerical work, including filing paperwork, used the copier machine to make multiple homework assignments and newsletters
- I answered the telephone while the teacher was busy with the students
- Lastly I supervised the students in the playground and while the teacher took their breaks.
Pacific Union Pre School Volunteer, E. Bowles Ave
Fresno, CA
01.2018 - 12.2018
- I helped the teacher with organization and cleaning of the classroom
- I was also able to take a few students and help them one on one with their learning journey
- Assisted with watching students in the playground and helped with wherever I was needed.
Receiving/ Sales Associate
Macy's Fashion Fair
Fresno, CA
01.2012 - 03.2014
- Managed customer product returns and exchanges, greet customers, assist with retrieving items and answered any questions regarding return policy
- Send faxes, filling documents, research customer orders
- Receive incoming shipments for customer special orders
- Assist with inventory duties and responsible for all sensor devices being removed from product.
Sales Associate
TJ Maxx
Fresno, CA
01.2010 - 06.2013
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions and balance drawer at the end of each shift
- Assist with store stocking, floor-sets and opening/closing procedures.
Care Provider
3821 N. Clark Street
Fresno, CA
02.2008 - 11.2010
- Taking care of others mostly elderly who cannot do for themselves any longer
- Supervise individuals; assist with medication dose and cleaning of their homes
- Help them with their financial issues, and drive them to doctors' appointments and to the pharmacy to pick up their medications
- Retail Customer Service
Gottschalk's
11.2007 - 10.2008
- Greet customers and ascertain what each customer wants or needs
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Associate of Arts - Liberal Arts Study
Fresno City College
Fresno CA2012
High School Diploma -
Washington Union High School Fresno
Fresno CA06.2007
Skills
- Problem Identification
- Caring Companionship
- Personal Service
- Client Records Management
- Money Handling
- Documentation and Recordkeeping
- Food and Beverage Service
- Team Player
- Problem-solving skills
- Sales trends
- Cleaning and Sanitizing
- Transactions and Cash Handling
- Strong Communication and Interpersonal Skills
- Credit and Debt Card Processing
- Issuing Receipts
- Cash Counting
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Documented and resolved guest complaints which led to better customer service satisfaction on my end.
- Achieved 100% of sales quote.
Certification
Tyling Certificate
August 2021 to August 2022
Tyling certification
Golf, Art, Sports
I enjoy numerous sports, and occasionally like to play golf. I enjoy being outdoors.
Timeline
Cashier/Sales Associate
PGA Tour Superstore
02.2022 - 07.2022
Food and Beverage Associate
Skullys BBQ
07.2020 - 12.2021
Teachers Aide
West Park Elementary, S. Valentine Ave Fresno CA
01.2018 - 12.2018
Pacific Union Pre School Volunteer, E. Bowles Ave
01.2018 - 12.2018
Care Provider
Home Supportive Services
06.2012 - 01.2022
Receiving/ Sales Associate
Macy's Fashion Fair
01.2012 - 03.2014
Sales Associate
TJ Maxx
01.2010 - 06.2013
Care Provider
3821 N. Clark Street
02.2008 - 11.2010
Gottschalk's
11.2007 - 10.2008
Associate of Arts - Liberal Arts Study
Fresno City College
High School Diploma -
Washington Union High School Fresno