Sql, R, Python, Tableau, Apptio
.jpeg&q=70)
Sandra K. Kilpatrick
Data Analyst
Athens,TN
Summary
Data Analyst with 10+ years of successful experience in data analysis and reporting using Excel, Tableau, or Power BI. Recognized consistently for performance excellence and contributions to success in Education industry. Strengths in data modeling and reporting backed by training and experience in data science.
Overview
2
2
Certifications
9
9
years of post-secondary education
20
20
years of professional experience
Work History
Data Analyst/Application Support Specialist
Tennessee Wesleyan University
Athens, TN
09.2019 - Current
- Created plan to migrate from ad-hoc reporting to regularly-scheduled, consistent reporting using Power BI.
- PreparedPower BI reports for 1st department of reporting project.
- Provided updated patches for operating systems and system configuration to improve efficiency by 15%.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
- Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
Consultant
Chattanooga, TN
08.2014 - 01.2016
- Designed data visualizations for clients using Tableau on a contract basis.
- Provided subject matter expertise for Comptia designing questions for graduate level data science course standardized exams and assessments.
- Created the Data Science Meetup in Chattanooga with a total of approximately 150 members.
Program Manager
IT Metrics and Benchmarking, Tennessee Valley Authority
Chattanooga, TN
01.2012 - 08.2014
- Provided data and information analytics and assessment to assist IT in transforming the delivery of services, including strategies, architecture, service delivery, performance, and service management using the ITIL framework.
- Maintained processes and programs for benchmarking and metrics.
- Highly skilled in using data analysis and metrics reporting for performance and process improvement.
- Designed, developed and produced metrics reports with Tableau for use by executive management for decision-making and process improvement using ITIL best practices.
- Compiled data for Benchmark consortiums.
Specialist
Frontier Communications, Verizon Communications
Myrtle Beach, SC
06.2010 - 06.2011
- Provided analysis support for special circuits for customers with average revenue more than $5.5 million annually.
- Reported objectives and results to executive management.
- Determined root cause when circuit installation date was missed.
- Maintained departmental database for report analysis.
- Led communication with all levels of management to ensure superior customer experience for high-revenue customers.
Specialist, Customer Operations
Verizon Communications
Irving, TX
08.2005 - 06.2010
- Managed the coordination of multiple projects directed toward strategic goals to improve efficiency, productivity, and safety for 800 employees.
- Supervised three employees that managed plant damage process.
- Directed compliance audits to ensure adherence to policies and procedures.
- Increased quality from 89% to 95% through development of an audit process to inspect jobs.
- Reduced work-related injuries and motor vehicle incidents by 6% through development and implementation of Safety Program including design, coordination and implementation.
- Led implementation of new processes including training, curriculum development and procedure documentation.
- Reduced redundancy and increased productivity by developing and maintaining a website as the repository for procedures and job aids, providing easy retrieval of information across multiple departments.
- Met Quality objective of 95% and Productivity objective of 99%.
- Created and maintained annual scorecard to track departmental goals, measuring quality and productivity.
Manager
Verizon Communications
Irving, TX
01.1997 - 08.2005
- Supervised Training and Quality Department, including ISO 9001:2000 Quality System and Logistics Training University.
- Led initiatives that strived to improve quality and productivity, reduce cost and provide superior customer service.
- The Department was certified to 9001:2009 Quality System.
- Certified ISO 9000 Lead Auditor for audits throughout the organization, including audit plan, audit findings and audit reports.
- Reported quarterly to executive management as required by ISO Standard.
- Supervised team of 3 full-time instructors, and 3-5 contract instructors.
- Directed contract training resources to meet training objectives.
- Conducted quality and steering council meetings, designed process flows, audited processes, performed root cause analysis and corrective action.
- Developed and scheduled training for approximately 1200 employees.
- Developed Leadership Initiative Program that included executive leadership course and curriculum developed by University as part of executive management career plans for 300 management employees.
Education
No Degree - Data Science
Coursera – JHU – Data Science Track
06.2014 - 01.2015
Master of Science - Education
University Of West Georgia
Carrollton, GA 01.1987 - 06.1990
No Degree - Computer Science
University Of Tennessee At Chattanooga
08.1982 - 01.1983
Bachelor of Science - Bus. Admin
University Of Tennessee At Chattanooga
Chattanooga, TN 01.1976 - 06.1978
Associate of Arts - Business Administration
Dalton State College
Dalton, GA 01.1974 - 06.1976
Skills
Process Improvementundefined
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
ITIL V3 Certified - Foundation
Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Data Analyst/Application Support Specialist
Tennessee Wesleyan University
09.2019 - Current
Consultant
08.2014 - 01.2016
No Degree - Data Science
Coursera – JHU – Data Science Track
06.2014 - 01.2015
ITIL Service Strategy
03-2012
ITIL V3 Certified - Foundation
02-2012
Program Manager
IT Metrics and Benchmarking, Tennessee Valley Authority
01.2012 - 08.2014
Specialist
Frontier Communications, Verizon Communications
06.2010 - 06.2011
Specialist, Customer Operations
Verizon Communications
08.2005 - 06.2010
Manager
Verizon Communications
01.1997 - 08.2005
Master of Science - Education
University Of West Georgia
01.1987 - 06.1990
No Degree - Computer Science
University Of Tennessee At Chattanooga
08.1982 - 01.1983
Bachelor of Science - Bus. Admin
University Of Tennessee At Chattanooga
01.1976 - 06.1978
Associate of Arts - Business Administration
Dalton State College
01.1974 - 06.1976
Similar Profiles
Brooklyn IngramBrooklyn Ingram
Work Study Student at Tennessee Wesleyan University Religion DepartmentWork Study Student at Tennessee Wesleyan University Religion Department
ANNABEL CUTHBERTANNABEL CUTHBERT
Student Ambassador at Tennessee Wesleyan UniversityStudent Ambassador at Tennessee Wesleyan University
Gabriel KatzGabriel Katz
Sports Broadcasting Intern at Tennessee Wesleyan UniversitySports Broadcasting Intern at Tennessee Wesleyan University
Mila VranikjMila Vranikj
Resident Assistant at Tennessee Wesleyan UniversityResident Assistant at Tennessee Wesleyan University
Jonathan EatonJonathan Eaton
Corrections Deputy at McMinn County Sheriff DepartmentCorrections Deputy at McMinn County Sheriff Department