Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra L Radmanich

Ellwood City

Summary

Results-driven Account Manager with a proven track record in client relations, customer satisfaction, and issue resolution. Expertise in account management and teamwork, ensuring high retention rates and successful project delivery.

Overview

32
32
years of professional experience

Work History

Account Manager

TrueSense Marketing
Warrendale, PA
08.1994 - Current
  • Cultivated strong client relationships to enhance customer satisfaction and retention.
  • Developed and executed strategic account plans aligned with client objectives.
  • Led cross-functional teams to deliver integrated marketing solutions effectively.
  • Mentored junior account managers, fostering professional development and knowledge sharing.
  • Streamlined reporting processes, improving accuracy and efficiency of performance metrics.
  • Negotiated contract terms to maximize value for clients while minimizing risks.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Contributed to team objectives in fast-paced environment.

Education

High School Diploma -

Mars High School
Mars, PA

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Goal oriented
  • Issue resolution
  • Documentation and reporting
  • New account creation

Timeline

Account Manager

TrueSense Marketing
08.1994 - Current

High School Diploma -

Mars High School