Sandra "S.K." Bailey
Nitro,WV
Summary
Technologically savvy and goal-oriented professional commanding more than 28+ years of communications and project management experience. Skilled in prioritizing and completing tasks independently, clerical, scheduling, procurement, customer relations and confidentiality. Extensive experience with Microsoft Office.
Overview
32
32
years of professional experience
Work History
Front Office Manager
First Settlement Physical
12.2021 - 12.2022
- Oversaw appointment scheduling and itinerary coordination for both patients and staff
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Managed over 50 files and records per day for patients and adhered to confidentiality procedures to prevent breeches and data misuse
- Coached employees through day-to-day work and complex problems
- Standardized office structures and processes to promote collaboration and increased performance.
- Reconciled end-of-day reports to determine accurate billing and payment processing
Service Representative /Project Manager
Frontier Communications
02.1991 - 01.2020
- Optimized customer support by establishing collaborative service environment
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Single point of contact for Large Business customers, Hospitals, Universities, and Governmental agencies for several states across Frontier footprint
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies
- Sourced additional resources and staff to meet timeline demands
- Managed staff scheduling for over 35 jobs at any given time and coordinated all construction planning and material planning
- Developed cost estimates, procured equipment and tracked construction progress to efficiently complete large-scale projects
- Orchestrated projects within strict time frames and budget constraints by employing critical thinking to solve complex problems and working closely with senior leaders
- Oversaw all aspects of projects including but not limited to, communication and coordination with key internal and external stakeholders, meeting organization, critical path schedule creation, project information management, material and labor procurement, estimating, creating change orders, and job cost tracking
- Performed all necessary clerical duties which included scheduling, database management, reports, and customer documents, while maintaining strict confidence.
Education
MBA - Project Management
Colorado Technical University
Colorado Springs, CO08.2016
Bachelor of Science - Business Administration
Grantham University
Lenexa, KS05.2011
High School Diploma -
Nitro High School
Nitro, WV06.1985
Skills
- Project Management
- Front Office Management
- Adept in Technology
- Written and Verbal Communication
- Prioritization and problem-solving
- Organization and planning
- Research and analysis
- Attention to detail
- Exceptional Customer Support
- Develop recommendations based on complex data and root cause analysis
- Training and Development
- Microsoft Office Suite
- Workflow Optimization
- Process Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“The greatest glory in living lies not in never falling, but in rising every time we fall.”
Nelson Mandela
Timeline
Front Office Manager
First Settlement Physical
12.2021 - 12.2022
Service Representative /Project Manager
Frontier Communications
02.1991 - 01.2020
MBA - Project Management
Colorado Technical University
Bachelor of Science - Business Administration
Grantham University
High School Diploma -
Nitro High School
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