Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandrekia Goffe

OCOEE,FL

Summary

Results-driven supervisor with experience in leadership, customer service, and operations management in fast-paced hospitality and entertainment environments. Proven ability to train teams, optimize inventory processes, and deliver exceptional guest experiences through strong communication and problem-solving skills. Recognized for adaptability, organization, and professionalism while managing multiple priorities and meeting deadlines.

Overview

4
4
years of professional experience

Work History

Guest Relations Cast Member

Walt Disney World Company
Orlando, FL
09.2024 - Current

- Delivered exceptional guest experiences by resolving concerns professionally and efficiently.
- Assisted guests with directions, accommodations, and personalized recommendations.
- Maintained a positive and welcoming environment while serving a high volume of guests.
- Collaborated with multiple departments to ensure smooth daily operations.
- Demonstrated strong problem-solving skills by handling guest requests and unexpected situations.
-Communicated effectively with diverse guests from different backgrounds and cultures.
- Balanced multiple responsibilities while maintaining - -Disney's service standards.
Built positive relationships with guests, contributing to high satisfaction levels.

Merchandise Supervisor

SeaWorld
Orlando, FL
11.2022 - 12.2025
  • Monitored and adjusted inventory levels to maintain product availability and resolve stock discrepancies.
  • Conducted analysis of sales data to streamline inventory levels and ensure accuracy in stock records.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Analyzed sales data to optimize inventory levels and enhance accuracy in stock records.
  • Collaborated with cross-functional teams to plan seasonal promotions and marketing initiatives.
  • Implemented tracking systems for merchandise performance to support data-driven decision-making.

FOH Team Member

Universal Orlando
Orlando, FL
06.2022 - 01.2024
  • Facilitated seamless dining experiences by delivering exceptional service in a dynamic, fast-paced environment.
  • Handled customer concerns efficiently and courteously, contributing to improved customer satisfaction.
  • Fostered effective teamwork by actively engaging with colleagues in a high-pressure setting to achieve common goals.
  • Managed billing preparation, payment acceptance, and change distribution to ensure accurate financial exchanges.
  • Ensured compliance with food safety standards to uphold restaurant's commitment to high-quality cuisine.

Education

High School Diploma -

Olympia High School
Orlando, FL

Associate of Science - Nursing

Valencia College
Orlando, FL
05-2028

Associate of Science - Business Administration

Valencia College
Orlando, FL
05-2028

Skills

  • Guest relations and customer satisfaction
  • Conflict resolution
  • Problem-solving
  • Cash handling
  • Verbal and written communication
  • Microsoft Office (Word, Excel, Outlook)
  • Multitasking
  • Time management
  • Cross-functional teamwork
  • Team leadership
  • Adaptability
  • Public speaking

Languages

English
Full Professional

Timeline

Guest Relations Cast Member

Walt Disney World Company
09.2024 - Current

Merchandise Supervisor

SeaWorld
11.2022 - 12.2025

FOH Team Member

Universal Orlando
06.2022 - 01.2024

Associate of Science - Nursing

Valencia College

Associate of Science - Business Administration

Valencia College

High School Diploma -

Olympia High School
Sandrekia Goffe