Sandrene Jewel
West Palm Beach,FL
Summary
Highly-motivated employee with four+ years of working in Health Care and other related fields. Competent in Range of Motions, Safety, Laws of HIPPA, Mental Health. Excels at new challenges, possess strong work ethics, adaptability and exceptional interpersonal skills. Avid learner who is adept at working unsupervised and will be an asset to any organization.
Overview
16
16
years of professional experience
Work History
Patient Care Technician
Private Care (inspire Living)
Delray Beach, FL
06.2023 - Current
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Helped create a safe environment by following infection control policies.
Home Health Aide
Senior Helpers
West Palm Beach, FL
10.2019 - 10.2023
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Assisted in ambulation and exercise routines for clients.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged patients in recreational activities such as reading books or playing games.
- Took initiative to ensure all tasks are completed efficiently within the designated time frame.
Patient Care Technician
Good Samaritan Hospital (Externship)
West Palm Beach, FL
08.2019 - 10.2019
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided direct patient care and assistance to healthcare team members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted with patient transfers from bed to wheelchair or stretchers as needed.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Organized supplies in order to maintain adequate stock levels throughout shift
Technical Support Representative
Teleperformance
Boca Raton, FL
09.2018 - 09.2019
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Maintained detailed records of customer interactions and transactions.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Operations Manager/Sales Representative
Amore Italian Ice
West Palm Beach, FL
01.2018 - 12.2018
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Senior Processor/Quality Control Analyst
Affiliated Computer Services (GMAC)
Montego Bay, Jamaica
04.2008 - 11.2015
- Reviewed, verified, and processed loan documents to ensure accuracy and compliance with company policy.
- Monitored daily workflow processes to ensure timely completion of tasks within established deadlines.
- Maintained accuracy of work by completing deep research and resolving variances.
- Identified areas where existing processes could be improved upon or where additional training was necessary for staff members.
Education
Diploma - Patient Care Technician
Florida Career College
West Palm Beach, FL10.2019
Diploma - Phlebotomy
Health Counselling Institute
Jamaica, 12.2011
School Leaving Certificate -
Muschette Comprehensive High
07.1998
Skills
- Compassionate Client Care
- Client Safety and First Aid
- Dependable
- Ability to multitask in a fast pace environment
- Computer Proficiency
- Cultural Awareness and Sensitivity
- Great Customer service Skills
- Healthcare Expertise
Timeline
Patient Care Technician
Private Care (inspire Living)
06.2023 - Current
Home Health Aide
Senior Helpers
10.2019 - 10.2023
Patient Care Technician
Good Samaritan Hospital (Externship)
08.2019 - 10.2019
Technical Support Representative
Teleperformance
09.2018 - 09.2019
Operations Manager/Sales Representative
Amore Italian Ice
01.2018 - 12.2018
Senior Processor/Quality Control Analyst
Affiliated Computer Services (GMAC)
04.2008 - 11.2015
Diploma - Patient Care Technician
Florida Career College
Diploma - Phlebotomy
Health Counselling Institute
School Leaving Certificate -
Muschette Comprehensive High
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