SANDRIA DICKEY
Columbia,SC
Summary
Telecommunications professional with proven track record in managing and optimizing communication networks. Known for collaborative efforts and consistently achieving impactful results. Reliable team member who adapts to changing technological needs, adept in network management and troubleshooting.
Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Highway patrol telecommunications specialist
Highway Patrol Telecommunications
Blythewood, SC
02.2020 - Current
- As a highway patrol telecommunications specialist, I make sure I fulfill my responsibilities every day. I am constantly receiving and transferring information from enforcement personnel, as well as other agencies, over radio systems, phone calls, and computer-aided dispatch (CAD). I am officially certified as a trainer, constantly taking trainees under my wing so that they can reach their goals and beyond in this agency. I maintain and keep organized documents of SLED, CJIS, and NCIC paperwork. On a day-to-day basis, I assist citizens who need help when it comes to traffic collisions, assisting motorists, and everything in between. With top secret documents, I keep and store records of stolen VINs, missing and/or wanted people, vehicles, and weapons. I am also a backup for the Emergency Preparedness for Nuclear Power Plants and Facilities.
- Department of Public Safety
- Managed telecommunications systems ensuring optimal performance and reliability across multiple channels
- Developed training materials for new hires, enhancing onboarding process and knowledge retention
- Implemented process improvements to streamline communication protocols and response times
- Analyzed system performance data to identify areas for enhancement and operational efficiency
- Led team initiatives focused on upgrading equipment and technology in line with industry standards
- Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
- Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
- Promoted adherence to industry best practices through regular team discussions and training sessions on relevant topics such as security measures or regulatory compliance standards.
- Implemented security measures to protect network systems from unauthorized access and threats.
Manager
Arby's
Columbia, SC
03.2014 - 03.2020
- As the manager at Arby's, I was responsible for counting the drawers at the beginning and end of shifts, doing inventory every month, and stocking up on food as well as other supplies needed in the store. I was responsible for cleaning the store, always making sure the store was presentable and inviting for customers. I made sure that not only myself but also my employees were able to express great customer service skills to keep our customers happy and to return. Training employees on how to organize my store, put up truck orders, and monitor when they counted their registers was also an essential priority for me.
- Inspire Brands
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Streamlined staff scheduling processes to optimize labor efficiency and coverage.
- Developed promotional strategies that increased customer engagement and sales performance.
- Coordinated team meetings to foster communication and align on performance goals.
- Enhanced customer satisfaction by implementing feedback mechanisms and addressing concerns promptly.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Some College (No Degree) - Cosmetology
Virginia College
Columbia, SCAssociate of Arts - undefined
Southeastern Institute
Columbia, SC10.2024
Skills
- Teamwork
- Professionalism
- Asset management
- Written communication
- Team leadership
- Multitasking
- Effective communication
- Adaptability
- Customer support
- Data networking
- Work order completion
- Safety awareness
- Safety practices
- Documenting activities
- Writing reports
- Service documentation
- Customer service
- Time management
- Problem-solving
- Team building
- Task prioritization
- Goal setting
Certification
- Nail Tech License
- Cosmetology License
- Certified to run a business and salon
- NCIC/SLED certified
- Telecommunications Operator Certification
ACTIVITIES AND HONORS
hair, nails, design clothes
Timeline
Highway patrol telecommunications specialist
Highway Patrol Telecommunications
02.2020 - Current
Manager
Arby's
03.2014 - 03.2020
Associate of Arts - undefined
Southeastern Institute
Some College (No Degree) - Cosmetology
Virginia College