Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Sandria Geames

Henrico,VA

Summary

Dedicated professional with extensive experience in tax preparation, fraud analysis, customer service, and financial transactions, backed by a strong military background in NBC operations and administrative duties. Skilled in identifying and resolving fraud-related issues, seeking to leverage expertise in a Fraud Investigator role..

Overview

25
25
years of professional experience

Work History

Senior Fraud Disputes Coordinator

Capital One
11.2021 - 04.2024
  • Oversaw and resolved complex fraud disputes, enhancing customer trust and protecting company assets
  • Analyzed transaction patterns to detect potential fraudulent activity, implementing preventive measures
  • Collaborated with legal and compliance teams to adhere to all regulatory requirements and standards
  • Led a team of fraud analysts, providing training and guidance to improve detection techniques and response strategies.

Tax Preparer

Jackson Hewitt
01.2018 - 11.2021
  • Prepare accurate state and federal tax returns for clients, ensuring compliance with changing laws and regulations
  • Utilize tax software to analyze financial information and optimize returns for clients
  • Maintain high levels of client confidentiality and data security.

Senior Game Advisor

GameStop Inc.
10.2014 - 12.2015
  • Supported store operations by managing financial transactions, including sales processing and bank deposits
  • Enhanced customer satisfaction through excellent service and resolving issues efficiently
  • Assisted in training and supervising new staff, improving overall team performance and knowledge.

Clerk

Virginia Department of ABC
08.2013 - 10.2014
  • Performed monetary transactions and managed inventory, ensuring accuracy and compliance with regulatory standards
  • Maintained detailed customer order records and provided exemplary customer service.

Senior Game Advisor

GameStop Inc.
10.2010 - 08.2013
  • Supported store operations by managing financial transactions, including sales processing and bank deposits
  • Enhanced customer satisfaction through excellent service and resolving issues efficiently
  • Assisted in training and supervising new staff, improving overall team performance and knowledge.

NBC Specialist

United States Army
06.1999 - 05.2007
  • Monitored and managed the decontamination of military personnel and equipment from NBC threats
  • Performed a range of clerical and administrative duties, including document management and data entry.

Education

Bachelor of Business Administration in Human Resources -

Strayer University
Glen Allen, VA
01.2018

High School Diploma -

Highland Springs High School
Highland, VA
01.1999

Skills

  • Advanced Tax Preparation
  • Fraud and Compliance Analysis
  • Customer Service Excellence
  • Financial Recordkeeping
  • Clerical and Administrative Support
  • Staff Management
  • Operations Management
  • Microsoft Office
  • Multitasking and Organization
  • Decision-Making
  • Office Management
  • Inventory Management
  • Quality Assurance

Military Service

United States Army, Specialist (E-4)

Timeline

Senior Fraud Disputes Coordinator

Capital One
11.2021 - 04.2024

Tax Preparer

Jackson Hewitt
01.2018 - 11.2021

Senior Game Advisor

GameStop Inc.
10.2014 - 12.2015

Clerk

Virginia Department of ABC
08.2013 - 10.2014

Senior Game Advisor

GameStop Inc.
10.2010 - 08.2013

NBC Specialist

United States Army
06.1999 - 05.2007

Bachelor of Business Administration in Human Resources -

Strayer University

High School Diploma -

Highland Springs High School

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Sandria Geames