SANDRINE TSHOBO
Ponte Vedra ,FL
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
14
14
years of professional experience
Work History
Non Certified Medical Assistant
St. Luke's Buxmont Gastroenterology
Sellersville, PA
06.2024 - 07.2024
- I completed medical assistant classes at St. Luke’s Health Network in April 2024. During my training, I had the opportunity to shadow at several offices, including St. Luke’s Spine & Pain Associates, St. Luke’s Podiatry in Quakertown, PA, and St. Luke’s Palisades Family Practice in Ottsville, PA. After graduating, I began working as a medical assistant at St. Luke’s Buxmont Gastroenterology office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
Lead Visual Merchandiser/Manager
Macys
North Wales, Pennsylvania
08.2021 - 01.2022
- I was the manager for Macys Backstage and later on got promoted as Lead Visual Manager for Macys.
- I managed sales, revenue planning and customer relations.
- Handled day-to-day operations.
- Assured customer satisfaction at all times.
- I opened and closed store.
- Developed cost-effective design solutions while meeting tight deadlines.
- Ensured all displays met brand standards before implementation in stores.
- Developed and implemented creative visual merchandising strategies to increase store sales.
- Maintained a safe working environment.
- Conducted regular inspections of store fixtures, mannequins, props, to ensure proper maintenance.
- Oversaw the setup of seasonal décor changes throughout the year.
- Created innovative window displays that showcased the latest trends in fashion and design.
- Trained staff on how to properly merchandise products according to company guidelines.
- Managed inventory levels of display materials and ordered new stock as needed.
Client Specialist/Merchandising Support
Talbots
North Wales, Pennsylvania
10.2015 - 03.2018
- Assisted clients in creating completed wardrobes, incorporating seasonal trends and staple pieces.
- Maintained detailed client profiles.
- Developed strategic merchandising plans to optimize sales and profits.
- Performed markdowns on slow moving items as required.
- Assisted in the development of visual merchandising guidelines for stores.
- Provided support to store personnel in all aspects of merchandise presentation, pricing and inventory control.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Assisted with training and mentoring new team members.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Processed customer orders and ensured the accuracy of their purchases.
- Stocked shelves with merchandise when needed.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Kept up-to-date on new products, services, promotions, and pricing structures.
- Provided excellent customer service by greeting customers and offering assistance.
- Resolved and de-escalated issues to address customer concerns.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted customers with locating items throughout the store when needed.
Key Holder
Payless
North Wales, Pennsylvania
06.2014 - 10.2015
- Managed store operations including opening and closing procedures, stocking shelves, merchandising displays and overseeing employees.
- Maintained a high level of accuracy in processing cash transactions and deposits.
- Utilized strong problem-solving skills to resolve customer complaints quickly and efficiently.
- Enforced safety guidelines throughout the store environment at all times.
- Provided exceptional customer service by addressing customer inquiries promptly and professionally.
Cashier
Wendys
Quakertown, Pennsylvania
06.2010 - 08.2013
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated the POS system efficiently to ensure accurate transactions
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Resolved customer complaints professionally in accordance with company policy
- Delivered exceptional customer service at all points of contact
- Utilized problem solving skills to effectively handle difficult situations
- Helped restock shelves when necessary to maintain an organized display area
- Cross-trained colleagues on proper use of POS systems for efficient checkout times
- Assisted with training and mentoring new team members
Education
B.S. - Fashion Merchandising
Southern New Hampshire University
Manchester, New Hampshire05.2018
High School - undefined
Christopher Dock Mennonite High School
Lansdale, Pennsylvania06.2012
Skills
- Trustworthy
- Compassionate
- Efficient and reliable team player
- Adaptable
- Friendly
- Team Leadership
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Reliable team player
- CPR
LANGUAGES
French - Beginner
Lingala - Native
English - Fluent
Timeline
Non Certified Medical Assistant
St. Luke's Buxmont Gastroenterology
06.2024 - 07.2024
Lead Visual Merchandiser/Manager
Macys
08.2021 - 01.2022
Client Specialist/Merchandising Support
Talbots
10.2015 - 03.2018
Key Holder
Payless
06.2014 - 10.2015
Cashier
Wendys
06.2010 - 08.2013
High School - undefined
Christopher Dock Mennonite High School
B.S. - Fashion Merchandising
Southern New Hampshire University