Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandrita Mondragon

Pleasantville,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Benefits Specialist

MGM Resorts
06.2023 - Current
  • Researched and resolved employee inquiries regarding benefits
  • Reviewed eligibility for medical insurance coverage and other benefit plans.
  • Assisted employees with enrolling in benefit plans and explained plan options.
  • Provided guidance on claims processing procedures to ensure timely payments.
  • Processed benefit enrollment forms, changes, and terminations.
  • Compiled data from various sources for reporting purposes.
  • Explained the impact of life events such as marriage or divorce on benefits enrollment status.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.

HRSS Transaction Sspecialist

MGM Resorts
07.2021 - 06.2023
  • Collaborated with other departments within the organization to resolve issues quickly and effectively
  • Assisted in developing new processes for improving efficiency of transaction processing operations.
  • Resolved customer complaints in a timely manner.
  • Monitored daily transaction activities to ensure compliance with internal policies and procedures.
  • Resolved customer inquiries promptly, professionally, and accurately in accordance with established policies and procedures.
  • Assisted in training new staff members on the proper methods for performing transactions.
  • Performed research tasks as needed to answer customer questions or resolve discrepancies related to transactions.

HRSS Tier 1 Specialist

MGM Resorts
02.2019 - 06.2021
  • Coordinated with other departments to ensure efficient workflow processes.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked closely with human resources to support employee management and organizational planning.
  • Served as first contact for employee assistance and information
  • Obtained appropriate action to resolve, refer, or escalate issues in accordance with company policies and procedures

Talent Coordinator

Borgata/MGM Resorts
06.2018 - 02.2019


  • Enhanced candidate experience by managing the end-to-end recruitment process.
  • Managed internal referral programs, encouraging employees to refer qualified candidates within their networks for open positions.
  • Analyzed recruitment data to identify trends, providing valuable insights for improving talent acquisition strategies.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Completed NJ disability forms and assisted employees in submitting requests

Education

High School Diploma -

Pleasantville High School
Pleasantville, NJ
06-2001

Skills

  • Benefits Explanation
  • Policy Interpretation
  • Special projects
  • Documentation And Reporting
  • Verbal and written communication
  • Bilingual fluency in Spanish
  • New employee enrollment

Languages

Spanish
Native or Bilingual

Timeline

Benefits Specialist

MGM Resorts
06.2023 - Current

HRSS Transaction Sspecialist

MGM Resorts
07.2021 - 06.2023

HRSS Tier 1 Specialist

MGM Resorts
02.2019 - 06.2021

Talent Coordinator

Borgata/MGM Resorts
06.2018 - 02.2019

High School Diploma -

Pleasantville High School

Similar Profiles

CREATE PROFILE
Sandrita Mondragon