Sandrya Macaluso
New Windsor
Summary
Dynamic Bakery Team Lead with expertise in cake decorating and a proven track record at Hannaford. Skilled in food presentation and sanitation procedures, I excel in driving sales through creative displays and exceptional customer service. Committed to training staff and optimizing operations, ensuring high-quality products and satisfied customers.
Overview
13
13
years of professional experience
Work History
Bakery Team Lead
Hannaford
10.2014 - 03.2025
- Maintained and controlled inventory of baked goods.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Trained new bakery staff on company policies to maximize job satisfaction, expertise, and team performance.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Deli Clerk
ShopRite
07.2012 - 09.2014
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
High School Diploma -
Cornwall Central High School
New Windsor, NY01-2010
Skills
- Cake decorating
- Nutrition
- Order fulfillment
- Food presentation
- Bread baking
- Store operations
- Waste reduction
- Cost control
- Sanitation procedures
- Supply ordering
- Icing techniques
- Display upkeep
- Safety sanitation
Timeline
Bakery Team Lead
Hannaford
10.2014 - 03.2025
Deli Clerk
ShopRite
07.2012 - 09.2014
High School Diploma -
Cornwall Central High School
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