Sandy Arceno
Kaleva,MI
Summary
Driven individual with a commitment to tackling new challenges. Exhibits a robust work ethic, flexibility, and outstanding interpersonal abilities. Skilled in self-directed work and quick learning of new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Medilodge Of GTC
07.2025 - 12.2025
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization in patient care areas to promote hygiene standards.
Direct Support Professional
Beacon Specialized Living
07.2024 - 12.2025
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
Virtual Assistant
IFurniture
03.2022 - 10.2022
- Addressed and resolved customer inquiries through prompt email and telephone interactions. Analyzed weekly activities and produced detailed reports to track progress and ensure accountability.
Customer Service Representative
IQOR Philippines Inc.
04.2021 - 01.2022
- Managed data collation and entry of customer information into various platforms to streamline order fulfillment and improve customer experience.
Customer Service Representative
Wipro BPO Philippines Ltd. Inc.
06.2019 - 07.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions specifically health plan claims processing, benefit coverage, medical insurance billing
Technical Support Representative
Concentrix
06.2016 - 05.2017
- Analyzed and fixed landline and network issues, contributing to increased reliability of communication systems.
Customer Service Associate
The Results Company
10.2014 - 06.2015
- Facilitated 50+ daily customer interactions, providing detailed and in-depth understanding of product and service offerings to swiftly address customer inquiries and facilitate upselling.
Education
Bachelor of Science in Psychology - General Psychology
University of San Carlos
Cebu City, Philippines 03.2019
Skills
- Proficient in Microsoft tools
- Effective communication skills
- Quick information retrieval Understanding of policies and procedures Effective decision-making
- Loyalty enhancement Listening skills Building relationships Effective persuasion
- Manages challenging scenarios
- Innovative problem resolution Tailored solution strategies
- Client satisfaction analysis Operational efficiency improvement Quality assurance in calls
- Versatility
- Quality management
Certification
Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Medilodge Of GTC
07.2025 - 12.2025
Direct Support Professional
Beacon Specialized Living
07.2024 - 12.2025
Virtual Assistant
IFurniture
03.2022 - 10.2022
Customer Service Representative
IQOR Philippines Inc.
04.2021 - 01.2022
Customer Service Representative
Wipro BPO Philippines Ltd. Inc.
06.2019 - 07.2020
Technical Support Representative
Concentrix
06.2016 - 05.2017
Customer Service Associate
The Results Company
10.2014 - 06.2015
Bachelor of Science in Psychology - General Psychology
University of San Carlos