Sandy Becker
Leander,TX
Summary
Highly driven Program Manager with extensive Order Management background, spanning multiple segments and regions. Analytical mind with a drive to investigate issues for root cause as demonstrated during time as a Federal Escalations Manager. Experienced in researching large datasets to identify trends and extract meaningful data. Spirited team player with exceptional written/verbal communication skills and a passion for learning and development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Engagement Program Manager
Dell Technologies
01.2022 - 09.2023
- Collaborated with cross-functional stakeholders to manage strategic initiatives.
- Headed large initiatives to raise awareness and ensure adherence to company policy
- Supported over 25 senior directors, 120 sales managers and hundreds of sales reps across all sales segments in North America
- Facilitated executive-level escalations
Federal Escalations Manager
Dell Technologies
03.2021 - 01.2022
- Managed 20-50 daily Federal incidents and escalations submitted by internal stakeholders
- Researched order entry errors for root cause and followed up by providing individual training sessions
- Worked cross-functionally with Federal Contracts, Collections, Quality, and Order Processing teams.
Order Processor (K12, Healthcare, Federal)
Dell Technologies
06.2001 - 03.2021
- Processed 1,000's of complex purchase orders in multiple segments, including E-Rate for K12 from 2001-2005 and Perot Systems’ EMC orders for Healthcare segment from 2005-2012
- Held role as subject matter expert on Federal international team as order processor for Department of Defense from 2012-2021, dedicated to accounts such as United Nations, AAFES, US and Foreign Embassies, and World Bank.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT07.2023
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT03.2020
Associate of Arts - Business Administration
Central Texas College
Killeen, TX08.2000
Skills
- Change Management
- Policy and Procedure Improvement
- Time Management
- MS Office Applications
- Verbal and Written Communication
- Information Protection
Certification
EC-Council - Certified Ethical Hacker (CEH) - EC, February 2023 - February 2025
EC-Council - Digital Forensics Essentials - May 2023
Timeline
Sales Engagement Program Manager
Dell Technologies
01.2022 - 09.2023
Federal Escalations Manager
Dell Technologies
03.2021 - 01.2022
Order Processor (K12, Healthcare, Federal)
Dell Technologies
06.2001 - 03.2021
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Information Technology
Western Governors University
Associate of Arts - Business Administration
Central Texas College
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