Sandy Bowles
Brownsburg,IN
Summary
Experienced Manager dedicated to continuous improvement in branch performance. Well-trained in heavy duty truck and trailer repair and employee management. Considered strong communicator and known for establishing successful customer relationships.
Overview
27
27
years of professional experience
Work History
Service Manager / Diesel Technician
PWD Transportation
03.2021 - Current
General Manager
Truckers 24HR Road Service / TruckPro
02.1998 - 03.2021
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Encouraged, trained and disciplined employees to maximize performance.
- Managed scheduling for 20+ employees to optimize productivity.
- Directed safety operations and maintained clean work environment in adherence to OSHA requirements.
- Motivated and led team members to work together to achieve targets.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN4 1986
Some College (No Degree) - Diesel Mechanics , Auto Mechanics, Management
Lincoln Technical Institute - Indianapolis
Cromwell, CTSkills
- Cross-functional team management
- Policy/program development
- Performance improvements
- Sales team development
- 30 years heavy duty truck and trailer repair
- General manager 12 bay shop 20 employees
- Quality control and DOT certified
- A/C EPA certified
- OSHA Occupational Safety and Health certified
- First Aid certified
- 30 yrs fabrication and Welding
- Supervision and training
- Customer relationship management
- Training and coaching
- Calm under pressure
- Skilled negotiator
- Customer experiences
- Schedule management
- Profit and loss accountability
- Leadership and team building
- Client relations
- Staff training
- Employee development
- Recruiting and Hiring
- Employee scheduling
- Communication skills
- Staff supervision
- Safety protocol
- Staff training and development
Timeline
Service Manager / Diesel Technician
PWD Transportation
03.2021 - Current
General Manager
Truckers 24HR Road Service / TruckPro
02.1998 - 03.2021
High School Diploma -
Ben Davis High School
Some College (No Degree) - Diesel Mechanics , Auto Mechanics, Management
Lincoln Technical Institute - Indianapolis