Leimomi Consylman
Las Vegas,NV
Summary
Young professional with over 7 years of luxury hospitality experience delighting guests.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
Overview
14
14
years of professional experience
Work History
Lobby Concierge
The Kahala Hotel & Resort
Honolulu, HI
03.2015 - 08.2022
- Handling of guests requests, pre-arrival and in-house
- Responsible for making reservations for restaurants, tours, flights, activities and transportation.
- Assists and handle inquiries from other departments within the resort.
- Post and reconcile concierge related charges to guest folio.
- Familiar with LQA and membership standards of The Leading Hotels of The World
Concierge & Cultural Coordinator
The Kahala Hotel & Resort (Play Paradise Hawaii)
Honolulu, Hawaii
03.2014 - 03.2015
- Handling guest requests ,pre-arrival and in house.
- Assists and handle inquires from other departments.
- Respond to complaints and find appropriate solution.
- Coordinate cultural Activities, such as Hula dancing, Lei making and other Hawaiian activities for our guest.
- Responsible for making reservations for restaurants, tours, flights, activities and flight transportation.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Used coordination and planning skills to achieve results according to schedule
Front Desk Agent
The Kauai Beach Resort
Lihue, Hawaii
06.2008 - 03.2014
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Certificate - Hospitality Administrative And Management
Florida Atlantic University
Boca Raton, FL06.2020
High School Diploma -
Kapaa High School
Kapaa, HI06.1988
Skills
- Office Support
- Concierge Assistance
- Personalized Support
- Sightseeing Tours
- Event and Party Planning
- Travel Arrangement Coordination
- Social Media Networking
- Dining Reservations
- Amenities Information
Board Member
Concierge Association of Hawaii ( Honolulu, Hawaii 96830 ) October,2021-August,2022
Program provides educational and professional growth opportunities to its member's. we will develop a professional network.
Timeline
Lobby Concierge
The Kahala Hotel & Resort
03.2015 - 08.2022
Concierge & Cultural Coordinator
The Kahala Hotel & Resort (Play Paradise Hawaii)
03.2014 - 03.2015
Front Desk Agent
The Kauai Beach Resort
06.2008 - 03.2014
Certificate - Hospitality Administrative And Management
Florida Atlantic University
High School Diploma -
Kapaa High School