Sandy Diaz
Marina,CA
Summary
Human resources professional with a strong background in full-cycle recruiting and team management. Proficient in enhancing employee engagement and retention through effective client relationships and process improvements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Partnership Specialist
Partners Personnel
Salinas, CA
08.2024 - 05.2026
- Responsibilities include but are not limited to: Recruiting, managing KPI, payroll, daily walk-throughs, working with supervision/plant manager to help troubleshoot and/or shift associates around to other departments, troubleshooting associate needs, attending meetings with plant management when necessary.
- Complete Job Order Description Sheet and inputs order into Adapt Suite
- Communicates to branch staff when job orders are in place and assists in running mental and data base searches to identify potential candidates
- Contacts clients to discuss job opportunities, assess client needs and confirms if the client would prefer a Direct Send or Resume Interview process
- Coordinates working interviews with clients and candidates and submits resumes for those interviews in a timely manner
- Provides Associate Assignments and dispatch instructions to new Associates
- Completes order arrival and safety calls to clients
- Completes initial and follow up Client QC Calls
- Closes and grades assignment as necessary
- Oversaw recruiting process, including sourcing, posting, screening, interviewing, and onboarding new hires to ensure alignment with client needs.
- Leverage recruiting resources and platforms using sourcing tools such as Boolean searching, sponsoring, and advertising using criteria communicated by hiring manager.
- Coordinate and/or attend job fairs to connect with potential candidates.
- Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA); interpret and explain human resources policies, procedures, laws, standards, or regulations
- Utilize internal and external systems and applications to record status and candidate profiles.
- Complete initial and follow-up associate 'quality control' calls, and address employee relations issues.
HR Assistant (Temp)
Employnet
Salinas, CA
05.2023 - 04.2024
- Working on a new Temporary assignment under Employnet for Interim Inc, my duties are as follows:
- Conducted recruitment for open positions by preparing and submitting online employment advertisements, contacting and pre-screening applicants, forwarding qualified applications to programs, conducting reference checks for selected candidates, corresponding with unsuccessful applicants, and maintaining organized applicant files.
- Enters new hires into HR database and updates employee information such as driving records, first aid certifications and pay rate changes.
- Updated and organized personnel files, workers' compensation files, and additional records, following the HR Manager's guidance to ensure compliance with DSS licensing requirements, labor laws, and other federal or state regulations.
- Processed compensation changes, annual step increases, and employee data changes for each pay period, preparing summaries for Payroll and aiding HR Manager in benefit enrollment meetings while maintaining benefits records, verifying vendor invoices, and administering COBRA notifications.
- Assisted the HR Manager to maintain Interim's online driver monitoring service and online staff training services.
- Participated in audits of both hard copy and computerized records and helped develop and distribute communications about personnel information for groups of employees.
- Assisted in multiple projects to enhance operational efficiency.
HR Assistant (Temp)
Employnet
Salinas, CA
04.2023 - 05.2023
- Working under Employnet for Tanimura & Antle as a Temporary HR Assistant my duties were as follows:
- Register and activate new employees' personal information in the system
- Updated employee information, including tax information, address, crew code, pay rate, health benefit elections, and job codes, ensuring accuracy in records.
- Update EE changes on E1 (crew code, pay rate, cost center, etc.) per payroll
- Generated and updated employee recall and layoff lists, prepared recall letters and layoff notices, and managed mailing of documents to ensure timely communication.
- Collaborate with housing staff, the harvest department, and different agencies with daily notifications as required by the H-2A program
- Conducted thorough review of assigned reports to identify discrepancies and maintain data integrity.
- Coordinated employee training, meetings, and orientations.
- Update Discretionary Leave of Absences and report them to payroll for processing
- Executed additional responsibilities to support HR team and streamline workflow processes.
Seasonal Receptionist
H&R Block
Marina, CA
01.2023 - 04.2023
- As a seasonal Receptionist my focus is on how to wow clients now and in the future during the tax season from January to April. Duties included:
- Matched clients with tax professionals tailored to individual needs, enhancing client satisfaction
- Facilitated efficient client check-in process, contributing to timely appointments and improved client flow
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Schedule clients how they would like to be scheduled
- Ensured all current and future client needs were met during exit, fostering lasting relationships
- Maintain office cleanliness and organization of resources with team members
- Performed additional responsibilities to ensure smooth workflow in the office.
HR & Admin Assistant (Temp)
Universal Staffing Inc
Monterey, CA
10.2022 - 01.2023
- Maintains accurate and up-to-date human resource files, records, and documentation.
- Maintains the integrity and confidentiality of human resource files and records.
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
- Responded to frequently asked questions from applicants and employees regarding policies, benefits, hiring processes, leave administration, and workers comp; referred complex inquiries to senior HR staff.
- Coordinated communication between the organization and external benefits providers, including workers compensation, health, disability, and retirement plan vendors.
- Conducts or assists with new hire orientation.
- Supported HR operations by executing various assigned tasks to enhance departmental efficiency.
Customer Service Representative (Temp)
Universal Staffing Inc
Monterey, CA
09.2022 - 10.2022
- Assisted customers professionally with inquiries and rates, enhancing overall customer experience.
- Coordinated driver dispatching with clear location details and special notes for efficient transportation.
- Performed data entry for all new reservations in timely manner and filing reservation correctly.
- Entered new reservations promptly and organized filing system for easy access.
- Using excel to update any services with maintenance for vehicles, filing correctly the invoices.
- Using excel to make grids for transportation services for the month.
- Managed side projects including gas invoices.
- Working for a privately owned transportation company who specialized in chauffeur service under Universal Staffing.
Onsite Coordinator/Recruiter (Temp)
Full Steam Staffing, LLC
Salinas, CA
06.2021 - 02.2022
- Working as an Onsite Recruiter under Full Steam Staffing at Client site for Latitude 36. Duties included:
- Delivered excellent customer service to client, enhancing satisfaction and support.
- Maintained communication with client to foster business development and promote employee retention.
- Work closely with the Client and assist on employee relation concerns.
- Monitored employee performance and resolved issues to support a positive work environment.
- Served as a liaison between the staffing office and the client.
- Deal with payroll using Software Ultipro and use of excel spreadsheets to input correct data and drop payroll accordingly.
- Multi-task -- complete more than one task at a time to provide quality service to customer.
Clerk II
County of Santa Cruz
Watsonville, CA
05.2020 - 05.2021
- Working with the human service department for the County Of Santa Cruz for the Great Plates Program. Responsibilities include:
- Delivered exceptional customer service to clients and providers by addressing their needs and inquiries promptly.
- Provided assistance to clients at a restaurant regarding their needs or changes.
- Screened potential clients to determine eligibility based on pre-written questions.
- Calculated daily report totals using excel spreadsheets, ensuring timely submission.
- Monthly and year to date spreadsheets turned in at the end of the month.
- Answered program main line, assisted clients, and forwarded messages to social workers.
Store Manager
Rocky Mountain Chocolate Factory
Monterey, CA
11.2018 - 03.2020
- Manage daily operations including purchasing, inventory control, merchandising, and product distribution.
- Engaged with customers daily to assess needs and enhance operational efficiency.
- Contributed to overall revenue growth by consistently achieving sales objectives.
- Mentor employees and supervise staff performance.
- Trained and developed store employees to improve team effectiveness and service quality.
- Regularly supervised a crew of 8.
- Created daily tracking reports in Excel to monitor results and ensure goal achievement.
- Handled customer inquiries and complaints.
- Responsible for budget management.
- Monitored and ordered supplies.
- Developed a productive team environment.
- Working as a Store Manager for a family owned business.
Assistant Store Manager
Salvation Army Family Store & Donation Center
Seaside, CA
08.2016 - 11.2018
- Assisted in managing store operations to improve efficiency and customer satisfaction.
- Managed opening and closing procedures to enhance efficiency of daily activities.
- Approved payroll submissions and corrected mis-punch forms or meal violations to ensure accurate employee compensation.
- Provided weekly work schedules to employees to accommodate business demands and vacation needs.
- Interviewed, hired, and trained staff with company policies and procedures.
- Supervised and evaluated staff to enhance skills and help achieve daily performance goals.
- Provided excellent customer service by connecting and understanding their needs.
- Assisted with replenishment of sales floor and helped with the visual plan of the sales floor.
- Managed supply orders and maintained inventory control for big ticketed items to support store operations.
Store Manager
Taco Bell
Monterey, CA
05.2011 - 08.2015
- Served as Store Manager for a franchise fast food chain, overseeing daily operations and staff.
- Managed daily store operations and created employee schedules to ensure adequate coverage.
- Met or exceeded sales targets through effective merchandising and customer engagement strategies.
- Monitored budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted.
- Oversaw budget management to ensure financial health and effective resource allocation.
- Monitored stock levels and placed orders to maintain necessary supplies for daily operations.
- Assessed staff needs and recruited employees through advertisements and job fairs to maintain adequate staffing.
- Trained and developed store employees to enhance skills and improve service quality.
- Handled customer inquiries and complaints.
- Establish standards for personnel performance and customer services.
- Conducted performance reviews to assess employee contributions and identify areas for improvement.
- Developed a productive team environment.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality and consistency.
Education
High school diploma -
Central Coast High School
Seaside, CA06-2009
Skills
- Team Lead
- Team Management
- Fraud prevention
- Interviewing
- Stakeholder engagement
- Business development
- Kronos
- Leadership
- Technical Proficiency
- Customer communication
- Microsoft Outlook
- Analysis skills
- Assistant Manager Experience
- Merchandising
- Sales transactions
- Clerical experience
- Team Building
- Inventory
- Data collection
- Compliance management
- Logistics coordination
- Teamwork
- Employee engagement
- Quality assurance
- Profit and loss analysis
- Development support
- Purchasing training
- Task prioritization
- ADP
- Skills assessment
- Employee Orientation
- Office management
- Human resources
- Front desk
- Financial oversight
- Attention to detail
- Windows
- Organizational skills
- Training & development
- Scheduling
- Achieving sales targets
- Cash handling
- Sales
- Retail
- Computer operation
- Team leadership
- Mobile applications
- Budgeting
- Workday
- Client relationship
- Recruiting
- Service operations
- Cash register
- Spanish
- Shift management
- Grocery store
- Customer Service
- Handling customer inquiries
- Keyholder
- Management
- Balancing cash drawers
- Payroll
- UltiPro
- Talent acquisition
- Time management
- Supervising
- Performance management
- Register operations
- English
- Retail Management
- Customer service
- Fashion retail
- Human Resources
- Report writing
- Typing
- Profit & Loss statement
- ASM
- Multitasking
- POS systems
- Writing skills
- Productivity software
- Supervising experience
- Customer relationship building
- Microsoft Office
- Filing
- Math
- Inquiry handling
- Administrative
- Store Management Experience
- Google Docs
- Microsoft Excel
- Key Holder
- Safety management
- Upskilling staff
- Bilingual
- Microsoft Word
- Data entry
- Fiscal management
- KPI management
- Payroll administration
- Relationship management
- Employee training
- Communication skills
- Problem solving
- Team collaboration
- Client consultation
- Project coordination
- Customer relations
- Management collaboration
- Performance improvement
- Crisis management
- Analytical thinking
- Document management
Certification
- Driver's License, 09/01/30
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Additional Information - Authorized To Work
US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Partnership Specialist
Partners Personnel
08.2024 - 05.2026
HR Assistant (Temp)
Employnet
05.2023 - 04.2024
HR Assistant (Temp)
Employnet
04.2023 - 05.2023
Seasonal Receptionist
H&R Block
01.2023 - 04.2023
HR & Admin Assistant (Temp)
Universal Staffing Inc
10.2022 - 01.2023
Customer Service Representative (Temp)
Universal Staffing Inc
09.2022 - 10.2022
Onsite Coordinator/Recruiter (Temp)
Full Steam Staffing, LLC
06.2021 - 02.2022
Clerk II
County of Santa Cruz
05.2020 - 05.2021
Store Manager
Rocky Mountain Chocolate Factory
11.2018 - 03.2020
Assistant Store Manager
Salvation Army Family Store & Donation Center
08.2016 - 11.2018
Store Manager
Taco Bell
05.2011 - 08.2015
High school diploma -
Central Coast High School