Sandy Dowdle
Chesapeake,VA
Summary
An experienced professional with over 20 years of experience spanning across customer service, sales, and operations roles, demonstrating a proven ability to drive customer satisfaction, exceed sales targets, and streamline operational efficiency in dynamic environments. Skilled in team leadership, problem-solving, and building strong client relationships, seeking a role where diverse expertise can contribute to impactful results.
Overview
12
12
years of professional experience
Work History
Sr. Director, Export Sales PSW
CMA CGM America, LLC
Newport Beach, CA
07.2020 - 10.2024
- Train and guide six experienced Sales Executives within PSW along with three Inside Sales representatives
- Executed rollout of Inside Sales program across country
- Designed strategic plans that improved customer retention and expanded market reach
- Facilitated achievement of assigned objectives using a hands-on approach to optimize individual success rates
- Created regular reports and presentations for management, focusing on key metrics, market insights, and improvement recommendations
- Conducted market research to identify potential export markets, assess market trends, and evaluate competitor activities
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Coordinated with stakeholders across multiple departments to develop innovative strategies for problem solving.
Director, Key Commodity Desk
American President Lines, LLC
Newport Beach, CA
01.2017 - 07.2020
- Developed operational framework for a three-person team managing 200+ nationwide accounts
- Developed expertise in four commodity segments, driving revenue growth of $20-$30M annually
- Monitor and responsible for - driving sales, pricing, visitation schedules, attending industry events, building and maintaining customer relationships, developing new customer relationships, growing existing markets, penetrating new markets
- Managed sales targets, metrics, and variable compensation
- Collaborated with global and regional business units on foreign customs regulations, preferential trade agreements, classifications and embargoed/sanctioned countries
- Led cross-functional teams in the development of innovative solutions to complex problems
Manager, Export Trade
US Lines
Newport Beach, CA
07.2016 - 01.2017
- Surpass volume budget for US Lines, LLC across North America and Asia.
- Executed strategic pricing and promotional campaigns for Transpacific trade lanes.
- Active engagement on both long-term strategies and day-to-day running of trade, converting trade knowledge into market opportunities, and leveraging relationships to build brand recognition
- Analyzed market trends and competitor activity to inform business strategy
- Resolved customer inquiries and complaints requiring management-level escalation
Sr. Manager, Export Trade Commodity Desk
CMA CGM America, LLC
Norfolk, VA
07.2012 - 07.2016
- Advanced swiftly through progressively senior management roles by demonstrating extensive industry expertise.
- Conducted investigation to decrease aging items, achieving reduction exceeding $1M within thirty days.
- Directed efforts in managing goals to enhance market presence with targeted TEU improvements.
Education
Associate’s Degree - Associate of Arts Concentration in Foundations of Business
University of Phoenix
01.2014
Skills
- Budget management
- P&L management
- KPI management
- Export Logistics Management
- Client Account Management
- Organizational development
- Stakeholder relations
- Decision making
- Self-motivated
- Market research
- CMS management
- Campaign management
- Collaborative leadership
- Team building and motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteTimeline
Sr. Director, Export Sales PSW
CMA CGM America, LLC
07.2020 - 10.2024
Director, Key Commodity Desk
American President Lines, LLC
01.2017 - 07.2020
Manager, Export Trade
US Lines
07.2016 - 01.2017
Sr. Manager, Export Trade Commodity Desk
CMA CGM America, LLC
07.2012 - 07.2016
Associate’s Degree - Associate of Arts Concentration in Foundations of Business
University of Phoenix
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