Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Sandy Gagnon

Corinth

Summary

Dynamic Eligibility Specialist at Penquis with a proven track record in accurate eligibility determination and exceptional customer service. Skilled in database management and document review, I excel in high-pressure environments, ensuring compliance with funding regulations while maintaining confidentiality. Committed to empowering clients through effective problem-solving and resource provision.

Overview

4
4
years of professional experience

Work History

Eligibility Specialist

Penquis
Bangor
04.2021 - 05.2025
  • I work directly with clients to conduct comprehensive interviews, gather and review required documentation to process, upload into the data base and determine initial and continued eligibility for programs with accuracy.
  • The ability to work independently and or in a team with in a fast paced enviroment while providing excellent customer service skills to serve clients in high stress and emergency situations.
  • Maintain confidentiality and provide other resources to clients from all walks of life and emotional states.
  • Acquire and maintain knowledge of all assistance programs, requirements and guidelines. Assuring all activity is in accordance with funding sources regulations and obligations.
  • Experienced with Outlook, Excel, Google Sheets, Outcome Tracker, EmpowOR, Get Your Refund, Adobe Acrobat PDF, Microsoft Word, VISTA, and Maine Housing Authority Processing Portal.

Education

High School Diploma -

Leavitt Area High School
Turner, Maine
06-1987

Some College (No Degree) - Variety

New England Laborers Training Center
Hopkinton, MA

Skills

  • Eligibility determination
  • Attention to detail
  • Database management
  • Document review
  • Data entry
  • Application assessment
  • Confidentiality
  • Problem solving
  • Customer service
  • Task prioritization
  • Flexibility
  • Personal accountability

Accomplishments

  • Successfully completed all required certifications to be a tax site coordinator through the IRS VITA program
  • Completed the 1st part of the NeighborWorks America Financial capability certification.
  • Nominated and recognized by the Penquis Stars committee for my customer skills service.
  • Obtained and held high Nuclear clearance
  • Journeyman laborer for the local union 327 & 976
  • Successfully conducted the US Census circulation

Languages

ASL
Limited

References

References available upon request.

Timeline

Eligibility Specialist

Penquis
04.2021 - 05.2025

High School Diploma -

Leavitt Area High School

Some College (No Degree) - Variety

New England Laborers Training Center

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